What the database's business purpose is. For each database. Who the owners of the data are - and what bribes they like - er that should be how to effectively network with them. Change Management procedures. Who the important users are and what foibles - er personality characteristics - they have. -- Niall Litchfield Oracle DBA http://www.niall.litchfield.dial.pipex.com -- //www.freelists.org/webpage/oracle-l