The template has one word on it Martin - the title - and when she tries to download it on to her computer she just gets the word, no template. It is a Windows machine, an MDG with Windows XP. It's not here or I'd try the start/programs and see what she has on it. I created the newsletter on a G4 Mac, Word 98. Oddly enough the template worked when e-mailed to the secretary's computer, also Windows, before she got her laptop. Like I said, I think she's missing some required program on the laptop. It was supposed to have all that's required installed when she got it but tech support is, shall we say, low tech. jim _________________________________________________ For information concerning the MUGLO List just click on http://muglo.on.ca/Pages/joinus.html Our Archives can be viewed at //www.freelists.org/archives/muglo Don't forget to periodically check our web site at: http://muglo.on.ca/