[modeleng] Re: Good service and ...
- From: "R.L. Roebuck" <rlr20@xxxxxxxxxxxxx>
- To: modeleng@xxxxxxxxxxxxx
- Date: Fri, 3 Dec 2004 12:32:10 +0000 (GMT)
Ha - my wife takes the opposite approach - she is grateful it takes at
least 3 months for them to complete my orders sometimes, otherwise I
would order more stuff in a year; and then I would struggle to stay
financially afloat.
Seriously though - I find it a holdup. I could build loco's faster if
everytime I realised I'd forgotten something, and have to order it, it
came in 48 hours.
That is how serious engineering companies work when it comes to off the
shelf parts.
Yours,
Rich.
On Fri, 3 Dec 2004, Kenneth Swales wrote:
> My wife doesn't understand how some of the Model
> Engineering suppliers stay in business.
>
> Some orders you wait months for and are still
> incomplete.
>
> As I say to her, if its castings or parts for a
> particular engine, then you are stuck with that
> supplier good or bad. That is till you've finished
> that particular model, then you make sure they are not
> the suppliers of the next project.
>
> Cheers
>
> Ken
>
>
>
> --- "R.L. Roebuck" <rlr20@xxxxxxxxxxxxx> wrote:
> > At least one of our well known suppliers is
> > suffering from a severe case
> > of apathy, and it is a real shame.
> >
> > They made it quite clear to me, when I complained to
> > them that:-
> >
> > * They didn't care if they lost custom, they had
> > more that they could
> > currently deal with.
> >
> > I can be one for getting on my high horse (as my
> > wife doesn't hold back on
> > telling me), but when two in every three orders from
> > them is wrong, and
> > then they don't refund my postage when I send
> > defective goods back to
> > them, its a bit much.
> >
> >
> > Yours,
> >
> >
> > Rich.
> >
> >
> > On Fri, 3 Dec 2004, alanjstepney wrote:
> >
> > > I have met Dave of Nene Valley Books and spent an
> > interesting couple of
> > > hours in his home and looking through his stock.
> > Spent too much money as
> > > usual !!
> > >
> > > A nice guy who runs a good business and runs it
> > well.
> > >
> > > As for the other supplier, I would like to know
> > who it is, but can
> > > understand your reticence.
> > > As you say, that level of "service" does not bode
> > well for their future.
> > > Alan
> > >
> > > ----- Original Message -----
> > > From: "Tim Rickard" <the_viffer@xxxxxxxxxxx>
> > > To: <modeleng@xxxxxxxxxxxxx>
> > > Cc: <dave@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx>
> > > Sent: Friday, December 03, 2004 10:40 AM
> > > Subject: [modeleng] Good service and ...
> > >
> > >
> > > I speaks as I find.
> > >
> > >
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>
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