Good idea. I hadn't thought of using Narrator with JAWS unloaded. Report: Still doing it even with JAWS unloaded. I'm going to see if my IT guy has any ideas. Nice to have them around. Dave ----- Original Message ----- From: Matt Diemert To: jfw@xxxxxxxxxxxxx Sent: Friday, July 16, 2010 11:20 Subject: RE: Outlook 2007 - Shift+Tab Not Working Dave, an easier solution to insure you're not dealing with a jaws issue, and before you waste time running repairs and uninstalls of jaws, which I suspect it isn't since shift tab is a windows keystroke, is to use narrator or satogo, an unload jaws and perform the same keystroke, if you get the same behavior, then your problem can be isolated to a change made in outlook. Subsequently, if the behavior responds as normal, and a tab character is not inputted, then perhaps a repair on jaws or a reinstall would then be in order. ------------------------------------------------------------------------------ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Bill White Sent: Friday, July 16, 2010 2:10 PM To: jfw@xxxxxxxxxxxxx Subject: Re: Outlook 2007 - Shift+Tab Not Working Hi, Farfar. I understand that the problem did not start after an upgrade. Even so, I might suggest that you do a jaws repair. Something may have become corrupted since you did your last upgrade. Bill White billwhite92701@xxxxxxxxxxxxxx ----- Original Message ----- From: Farfar Carlson To: jfw@xxxxxxxxxxxxx Sent: Friday, July 16, 2010 10:17 AM Subject: Re: Outlook 2007 - Shift+Tab Not Working George, No, this did not start happening after a JAWS upgrade. I upgraded a few weeks ago to the 11.0.1461 build and have not changed it at all. BTW I'm Dave, not Barbara. "Farfar" is a Swedish alliteration that means father's father, so in fact, I'm a new grandfather. Dave ----- Original Message ----- From: George B To: jfw@xxxxxxxxxxxxx Sent: Friday, July 16, 2010 09:59 Subject: RE: Outlook 2007 - Shift+Tab Not Working Barbra, Did you upgrade through the check for upgrade or did you download the entire new version from the f s web site? If you upgraded through the look for upgrade from the help menu. You need to go and download the latest version of jaws from f s and install it this way. there are some issues with upgrading from the help menu from jaws on your p c. From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Farfar Carlson Sent: Friday, July 16, 2010 08:58 To: jfw@xxxxxxxxxxxxx Subject: Outlook 2007 - Shift+Tab Not Working JAWS 11.0.1461 XP Pro MS Outlook 2007 This happened without any known change to my system. In other words, it did not start happening with any particular version of JAWS. It started just two days ago, and I'm hoping someone else has seen it and knows how to resolve. In a message that I'm composing, I used to be able to press shift+tab to jump back up to the subject, and then on to the header fields. No longer the case. Now shift+tab enters a tab character in the message body. Happens in plain text, or html. Continues to happen after a reboot. Can't find anything in the JAWS options or configuration that might be affecting this. Dave