Re: IE crashing at New York Times

  • From: Bruce Toews <dogriver@xxxxxxxx>
  • To: jfw@xxxxxxxxxxxxx
  • Date: Wed, 17 Aug 2005 15:44:03 -0500 (CDT)

Windows 2K at work where I have the problem. The ISP I don't see as being relevant, but it's MTS at home and whatever my work uses at work.

Bruce

--
Bruce Toews
E-mail and MSN/Windows Messenger: dogriver@xxxxxxxx
Web Site (including info on my weekly commentaries): http://www.ogts.net
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On Wed, 17 Aug 2005, Judith Bron wrote:

What version windows do you have in both places?  Also, who is your isp at
work vs. home?  These are all variables that could enter into it.  Judith
----- Original Message -----
From: "Bruce Toews" <dogriver@xxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Tuesday, August 16, 2005 11:04 PM
Subject: Re: IE crashing at New York Times


What I'd like to know is, Why do I get this problem at work but not at
home? Using JFW 6.2 in both places.

Bruce

--
Bruce Toews
E-mail and MSN/Windows Messenger: dogriver@xxxxxxxx
Web Site (including info on my weekly commentaries): http://www.ogts.net
Info on the Best TV Show of All Time: http://www.cornergas.com

On Tue, 16 Aug 2005, Richard Hutcheson wrote:

But guys, consider this: if things work with an earlier version of Jaws
and
if the NY Times works okay when is Jaws is turned off --should we call
the 
Times or should we call FS for a fix? Think about it!
Richard Hutcheson
387 Savage Farm Drive
Ithaca, NY 14850
rhutche1@xxxxxxxxxxxx

----- Original Message ----- From: "Yardbird" <yardbird@xxxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Tuesday, August 16, 2005 3:25 PM
Subject: Re: IE crashing at New York Times


 Ahem.  I really was asking, where did you find it.  I'm a longtime
 nytimes.com site visitor, so I truly just wanted to know the section
and 
 page.  Thanks.
 ongt
 ----- Original Message ----- From: "Pickrell, Rebecca M."
 <rebecca.pickrell@xxxxxxx>
 To: <jfw@xxxxxxxxxxxxx>
 Sent: Tuesday, August 16, 2005 12:19 PM
 Subject: RE: IE crashing at New York Times


 I'm persistent and just kept looking.



 -----Original Message-----
 From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx]
 Sent: Tuesday, August 16, 2005 3:14 PM
 To: jfw@xxxxxxxxxxxxx
 Subject: Re: IE crashing at New York Times


Brillliant! How'd you find this address? I've been to the page
giving 
 contacts, and have never noticed this.  Thanks a lot.

 ----- Original Message ----- From: "Pickrell, Rebecca M."
 <rebecca.pickrell@xxxxxxx>
 To: <jfw@xxxxxxxxxxxxx>
 Sent: Tuesday, August 16, 2005 12:02 PM
 Subject: RE: IE crashing at New York Times


Hi folks. I found an email address where we can address our concerns.
It 
 is

 'digitalsvp@xxxxxxxxxxx'

I recomend we all write to this address and describe the problems we
have
been having. This address supposedly points to Martin Nisenholtz, who
is 
 the
 Vice President of the digital version of the Ny Times.

I bet if we all contact him, we'll get the Ny Times to reverse it's
code. 



 -----Original Message-----
 From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx]
 Sent: Tuesday, August 16, 2005 2:17 PM
 To: jfw@xxxxxxxxxxxxx
 Subject: Re: IE crashing at New York Times


 Hi,
 Sorry to hear you're experiencing similarly crippling issues.  This is
 really uncomfortable and frustrating.

I didn't contact anyone technical there. They don't provide email
access 
 to
 anything like a Web master staff.  Just customer support.  But even
there,
if you direct your message to Joan Taylor, the customer support person
who
responded to my initial inquiry, it may strengthen the impression we
Jaws 
 users are able to make on the times to get it to rethink this apparent
 change of page design.

 onstruction
 ----- Original Message ----- From: "Pickrell, Rebecca M."
 <rebecca.pickrell@xxxxxxx>
 To: <jfw@xxxxxxxxxxxxx>
 Sent: Tuesday, August 16, 2005 10:53 AM
 Subject: RE: IE crashing at New York Times


 I'm in the same boat as you. I've tried saving the web page personal
 settings and IE crashes. I lose speech as well so don't know what the
 error
 message says.

 In short, insert plus shift plus v does not work, at least not for me.

Can you tell me who at NY Times you contacted? I'm going to email them
as
well in hopes that since they changed the code in the first place,
they 
 will
 change it back.

Interestingly enough I've been told that this problem does not occur
with 
 older JAWS's nor does it occur with Window Eyes.

 Very strange.

 -----Original Message-----
 From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx]
 Sent: Tuesday, August 16, 2005 1:42 PM
 To: JFW List; Jaws Lite
 Subject: IE crashing at New York Times


 I've been a daily site visitor to the New York Times Online for years,
 with
 very few problems relating to screen reader accessibility, let alone
fatal 
 Internet Explorer crashes.

But about a week ago, nearly everything I did after loading the
initial 
 page
 of a Times article has brought up a crash message from IE, asking
whether 
 or
 not I want to send an error report to Microsoft.  Once I was given a
 message
 or dialogue box that actually described or categorized the error
involved,
something about memory, but by the time that happened I was so
distraught
from trying to make the Times site function that I exited without
stopping 
 to read that message, and it's never reappeared since then.

The Times tech support or customer support staff responded to an
inquiry I
sent them some days ago, and said that they'd gotten a similar
complaint
from other jaws users, and provided me a link to the FS site, I
suppose 
 this
 is a support knowledge base entry or whatever it's called.  I quote in
 part,
 and will resume my comments below:

 Category: Internet Explorer

 Short Description:

 When reading Web pages, Internet Explorer unloads the page or stops
 responding (crashes).

 Problem:

While using JAWS to read Web pages with cascading style sheets (CSS)
in 
 Internet Explorer, one of the following occurs:

 * The browser stops responding (crashes)
 * The page unloads
 * JAWS does not read all text that is visible on the screen

These problems are often caused by imported cascading style sheets.
The 
 page's style sheet may also cause certain text or information to be
 unavailable
 to JAWS. Usually this occurs because the page displays text or other
 elements at some point after the page loads.

 Solution:

 JAWS 6.10 allows you to control how style sheets are processed. Do the
 following if you experience problems with a particular Web site:

-- it goes on to explain how to use the on the fly verbosity Insert V
menu
to adjust the stylesheet item, and the personal Web page setting
method 
 Insert Shift V to make your adjustment permanent, if it works.  My
 questions:

1. Is this really about stylesheets? I'm partially sighted, and I
can't
see more text appearing over the Web page in some fashion. Does
anyone 
 know
 if the Times suddenly changed something about this aspect of their
page
designs only a week ago? If not, then this solution isn't going to
work. 
 2.  I still use Jaws 6.0 because, so far as I could tell from reading
 bulletins about the updates, they didn't offer any features that
sounded 
 relevant to my own daily needs.  But as I don't understand what
 stylesheets
 are, maybe that topic was mentioned and had I understood its
implications, 
 I'd have installed the updates.

 Any knowledgeable suggestions or questions will be very appreciated.



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