Re: IE crashing at New York Times

In the case of cjob.com, I have noticed the problem at least going back to 5.1.

Bruce

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Bruce Toews
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On Tue, 16 Aug 2005, Gary King wrote:

While it will be nice for JFW 6.X users if the New York Times changes their
pages back to the way they were, it is actually JFW's fault that Internet
Explorer is crashing.  A screen reader should be able to handle any type of
web page the browser can display without causing a crash.  Both Window-Eyes
and 5.X versions of JFW seem to be doing the job without a problem.

Gary King
w4wkz@xxxxxxxx

----- Original Message -----
From: "Pickrell, Rebecca M." <rebecca.pickrell@xxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Tuesday, August 16, 2005 2:02 PM
Subject: RE: IE crashing at New York Times


Hi folks. I found an email address where we can address our concerns. It
is

'digitalsvp@xxxxxxxxxxx'

I recomend we all write to this address and describe the problems we have
been having. This address supposedly points to Martin Nisenholtz, who is the
Vice President of the digital version of the Ny Times.

I bet if we all contact him, we'll get the Ny Times to reverse it's code.



-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx]
Sent: Tuesday, August 16, 2005 2:17 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: IE crashing at New York Times


Hi, Sorry to hear you're experiencing similarly crippling issues. This is really uncomfortable and frustrating.

I didn't contact anyone technical there. They don't provide email access
to
anything like a Web master staff.  Just customer support.  But even there,
if you direct your message to Joan Taylor, the customer support person who
responded to my initial inquiry, it may strengthen the impression we Jaws
users are able to make on the times to get it to rethink this apparent
change of page design.

onstruction
----- Original Message -----
From: "Pickrell, Rebecca M." <rebecca.pickrell@xxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Tuesday, August 16, 2005 10:53 AM
Subject: RE: IE crashing at New York Times


I'm in the same boat as you. I've tried saving the web page personal settings and IE crashes. I lose speech as well so don't know what the
error
message says.

In short, insert plus shift plus v does not work, at least not for me.

Can you tell me who at NY Times you contacted? I'm going to email them as
well in hopes that since they changed the code in the first place, they
will
change it back.

Interestingly enough I've been told that this problem does not occur with
older JAWS's nor does it occur with Window Eyes.

Very strange.

-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx]
Sent: Tuesday, August 16, 2005 1:42 PM
To: JFW List; Jaws Lite
Subject: IE crashing at New York Times


I've been a daily site visitor to the New York Times Online for years,
with
very few problems relating to screen reader accessibility, let alone fatal
Internet Explorer crashes.

But about a week ago, nearly everything I did after loading the initial
page
of a Times article has brought up a crash message from IE, asking whether
or
not I want to send an error report to Microsoft. Once I was given a
message
or dialogue box that actually described or categorized the error involved,
something about memory, but by the time that happened I was so distraught
from trying to make the Times site function that I exited without stopping
to read that message, and it's never reappeared since then.

The Times tech support or customer support staff responded to an inquiry I
sent them some days ago, and said that they'd gotten a similar complaint
from other jaws users, and provided me a link to the FS site, I suppose
this
is a support knowledge base entry or whatever it's called. I quote in
part,
and will resume my comments below:

Category: Internet Explorer

Short Description:

When reading Web pages, Internet Explorer unloads the page or stops
responding (crashes).

Problem:

While using JAWS to read Web pages with cascading style sheets (CSS) in
Internet Explorer, one of the following occurs:

* The browser stops responding (crashes)
* The page unloads
* JAWS does not read all text that is visible on the screen

These problems are often caused by imported cascading style sheets. The
page's style sheet may also cause certain text or information to be
unavailable
to JAWS. Usually this occurs because the page displays text or other
elements at some point after the page loads.

Solution:

JAWS 6.10 allows you to control how style sheets are processed. Do the
following if you experience problems with a particular Web site:

-- it goes on to explain how to use the on the fly verbosity Insert V menu
to adjust the stylesheet item, and the personal Web page setting method
Insert Shift V to make your adjustment permanent, if it works.  My
questions:

1.  Is this really about stylesheets?  I'm partially sighted, and I can't
see more text appearing over the Web page in some fashion.  Does anyone
know
if the Times suddenly changed something about this aspect of their page
designs only a week ago?  If not, then this solution isn't going to work.
2.  I still use Jaws 6.0 because, so far as I could tell from reading
bulletins about the updates, they didn't offer any features that sounded
relevant to my own daily needs.  But as I don't understand what
stylesheets
are, maybe that topic was mentioned and had I understood its implications,
I'd have installed the updates.

Any knowledgeable suggestions or questions will be very appreciated.



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