[jaws-uk] Re: computer query
- From: "Graham Page" <gpage@xxxxxxxxxxxxxx>
- To: <jaws-uk@xxxxxxxxxxxxx>
- Date: Mon, 7 Jan 2008 22:32:20 -0000
Hi Paul.
As a first step, get her to go to the inbox and go to the file menu. select
the folder option and choose compact all folders. This may help sort out
any corrupted messages.
Regards
Graham
Graham Page
Home Phone: 0207 265 9493
Mobile: 07753 607980
Fax: 0870 706 2773
Email: gpage@xxxxxxxxxxxxxx
MSN: gabriel_mcbird@xxxxxxxxxxx
Skype: gabriel_mcbird
----- Original Message -----
From: "Paul Roberts" <anorack@xxxxxxxxxxxx>
To: <jaws-uk@xxxxxxxxxxxxx>
Sent: Monday, January 07, 2008 10:19 PM
Subject: [jaws-uk] computer query
HI all,
Please could anyone help.
I am asking this question on behalf of a friend who is not currently on
this
list and is desperate to try and solve this one.
She is using Windows xP, JAWS 6.0 and Outlook Express.
She regularly e-mails several family members who live abroad.
Recently, she received several e-mails from them which she has listened to
but despite her deleting them, when she opens outlook, those two messages
are still in her inbox and she can't get rid of them.
When she closes outlook, she gets some kind of tasks page up which says
something like "searching for Messages, 3 of 6".
she has tried to get help from several people but without any luck and is
understandably lothed to contact her ISP who I believe use an 0870 number
for their computer support service.
Hope this info is detailed enough and should anyone be able to shed any
light on this and make suggestions then that would be very much
appreciated.
Regards
Paul.
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