RE: OT: Exchange-aware Helpdesk software
- From: "adrian bolzan" <abolzan@xxxxxxxxxxxxxxxxxxxxxxxxx>
- To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
- Date: Wed, 9 Feb 2005 14:04:58 +1100
Hi Andrew,
I am vaguely familiar with Heat, although I think that it may be out of
our price range.
Cheers,
Adrian
> -----Original Message-----
> From: Andrew English [mailto:andrew@xxxxxxxxxxxxxxxxxxxxxx]
> Sent: Tuesday, 8 February 2005 2:12 PM
> To: [ExchangeList]
> Subject: [exchangelist] RE: OT: Exchange-aware Helpdesk software
>
> http://www.MSExchange.org/
>
> I know that Companies like NCR, Cara Foods, etc use a program
> called Heat.
>
> Andrew
>
>
> -----Original Message-----
> From: adrian bolzan [mailto:abolzan@xxxxxxxxxxxxxxxxxxxxxxxxx]
> Sent: Monday, February 07, 2005 9:24 PM
> To: [ExchangeList]
> Subject: [exchangelist] OT: Exchange-aware Helpdesk software
>
> http://www.MSExchange.org/
>
>
> Hello,
>
> We are investigating Helpdesk software. We are looking at
> both free Open-source, commercial open-source and closed
> source products. Does anyone have any recommendations for
> Exchange-aware helpdesk software? I would welcome any
> remarks on non-exchange aware products, too.
>
> Features we are interested in include:
> Ticket tracking
> Attachment handling
> Web interface for Support staff
> Web interface for users
> Asset tracking would be good
> Knowledgebase functionality would be nice Reporting
> capabilites Works with MSDE or can connect to a MySQL or
> Postgresql server, rather than SQL Server Etc.
>
> We are only a small company of about 150-200 users so do not
> want to spend mega-bucks...(plus we are in Australia, so
> exchange rate conversions become critical).
>
> Best regards,
> Adrian
>
>
>
>
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