OneOrZero Does all you ask, except the asset tracking, I use it, very easy to set up. Uses either mysql or mysql Lite Free, excellent. http://www.oneorzero.com/index.php S -----Original Message----- From: adrian bolzan [mailto:abolzan@xxxxxxxxxxxxxxxxxxxxxxxxx] Sent: Monday, February 07, 2005 10:24 PM To: [ExchangeList] Subject: [exchangelist] OT: Exchange-aware Helpdesk software http://www.MSExchange.org/ Hello, We are investigating Helpdesk software. We are looking at both free Open-source, commercial open-source and closed source products. Does anyone have any recommendations for Exchange-aware helpdesk software? I would welcome any remarks on non-exchange aware products, too. Features we are interested in include: Ticket tracking Attachment handling Web interface for Support staff Web interface for users Asset tracking would be good Knowledgebase functionality would be nice Reporting capabilites Works with MSDE or can connect to a MySQL or Postgresql server, rather than SQL Server Etc. We are only a small company of about 150-200 users so do not want to spend mega-bucks...(plus we are in Australia, so exchange rate conversions become critical). Best regards, Adrian =============================================================== IMPORTANT - This email and any attachments may be confidential. If received in error, please contact us and delete all copies. Before opening or using attachments, check them for viruses and defects. Regardless of any loss, damage or consequence, whether caused by the negligence of the sender or not, resulting directly or indirectly from the use of any attached files, our liability is limited to resupplying any affected attachments. Any representations or opinions expressed in this email are those of the individual sender and not necessarily those of the Capital Transport Group. =============================================================== ------------------------------------------------------ List Archives: http://www.webelists.com/cgi/lyris.pl?enter=exchangelist Exchange Newsletters: http://www.msexchange.org/pages/newsletter.asp Exchange FAQ: http://www.msexchange.org/pages/larticle.asp?type=FAQ ------------------------------------------------------ Other Internet Software Marketing Sites: World of Windows Networking: http://www.windowsnetworking.com Leading Network Software Directory: http://www.serverfiles.com No.1 ISA Server Resource Site: http://www.isaserver.org Windows Security Resource Site: http://www.windowsecurity.com/ Network Security Library: http://www.secinf.net/ Windows 2000/NT Fax Solutions: http://www.ntfaxfaq.com ------------------------------------------------------ You are currently subscribed to this MSEXchange.org Discussion List as: ExchangeMailingList@xxxxxxxxxx To unsubscribe visit http://www.webelists.com/cgi/lyris.pl?enter=exchangelist Report abuse to listadmin@xxxxxxxxxxxxxx Like the T Rex - to which it is not often compared - the haggis has eyes that react to movement.