RE: OT: Exchange-aware Helpdesk software

  • From: "Andrew English" <andrew@xxxxxxxxxxxxxxxxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Mon, 7 Feb 2005 22:11:39 -0500

I know that Companies like NCR, Cara Foods, etc use a program called


-----Original Message-----
From: adrian bolzan [mailto:abolzan@xxxxxxxxxxxxxxxxxxxxxxxxx] 
Sent: Monday, February 07, 2005 9:24 PM
To: [ExchangeList]
Subject: [exchangelist] OT: Exchange-aware Helpdesk software


We are investigating Helpdesk software. We are looking at both free
Open-source, commercial open-source and closed source products. Does
anyone have any recommendations for Exchange-aware helpdesk software?  I
would welcome any remarks on non-exchange aware products, too.

Features we are interested in include:
Ticket tracking
Attachment handling
Web interface for Support staff
Web interface for users
Asset tracking would be good
Knowledgebase functionality would be nice
Reporting capabilites
Works with MSDE or can connect to a MySQL or Postgresql server, rather
than SQL Server

We are only a small company of about 150-200 users so do not want to
spend mega-bucks...(plus we are in Australia, so exchange rate
conversions become critical).

Best regards,

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