RE: OT: Exchange-aware Helpdesk software

  • From: "Brandon San Miguel" <BSanMiguel@xxxxxxxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Mon, 7 Feb 2005 20:53:49 -0600

Check out 
http://www.techsoup.org/forums/index.cfm?forum=2016&fuseaction=read&id=5
4540 


Brandon San Miguel
Spurs Sports & Entertainment
Network Engineer
Ph: 210-444-5152

-----Original Message-----
From: John Tolmachoff (Lists) [mailto:johnlist@xxxxxxxxxxxxxxxxxxx] 
Sent: Monday, February 07, 2005 8:48 PM
To: [ExchangeList]
Subject: [exchangelist] RE: OT: Exchange-aware Helpdesk software

http://www.MSExchange.org/

I use Track-It from Intuit. (Developed by Blue Ocean.)

I think it can do everything accept attachment handling. From what I
have been told, adding attachments is difficult because how would you
store them in a database.

John Tolmachoff
Engineer/Consultant/Owner
eServices For You


> -----Original Message-----
> From: adrian bolzan [mailto:abolzan@xxxxxxxxxxxxxxxxxxxxxxxxx]
> Sent: Monday, February 07, 2005 6:23 PM
> To: [ExchangeList]
> Subject: [exchangelist] OT: Exchange-aware Helpdesk software
> 
> http://www.MSExchange.org/
> 
> 
> Hello,
> 
> We are investigating Helpdesk software. We are looking at both free 
> Open-source, commercial open-source and closed source products. Does 
> anyone have any recommendations for Exchange-aware helpdesk software?

> I would welcome any remarks on non-exchange aware products, too.
> 
> Features we are interested in include:
> Ticket tracking
> Attachment handling
> Web interface for Support staff
> Web interface for users
> Asset tracking would be good
> Knowledgebase functionality would be nice Reporting capabilites Works 
> with MSDE or can connect to a MySQL or Postgresql server, rather than 
> SQL Server Etc.
> 
> We are only a small company of about 150-200 users so do not want to 
> spend mega-bucks...(plus we are in Australia, so exchange rate 
> conversions become critical).
> 
> Best regards,
> Adrian
> 
> 
> 
> 
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