RE: OT: Exchange-aware Helpdesk software

  • From: "adrian bolzan" <abolzan@xxxxxxxxxxxxxxxxxxxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Wed, 9 Feb 2005 14:22:50 +1100

Hi Ray,

Thanks for your response.

I had a brief look at Footprints and was impressed. Integration with AD,
exchange, and written with Perl all sounds like a winning combination
for me.  I will look into this further.

Cheers,
Adrian


> -----Original Message-----
> From: Ray Dzek [mailto:Ray.Dzek@xxxxxxxxxxxxxxx]
> Sent: Wednesday, 9 February 2005 4:44 AM
> To: [ExchangeList]
> Subject: [exchangelist] RE: OT: Exchange-aware Helpdesk software
>
> http://www.MSExchange.org/
>
> Look at FootPrints from Unipress.  (http://www.unipress.com) 
> It is not free, but it is written in perl.  It supports
> several backend database options.  You can also integrate
> with AD.  It does everything you are asking for.  We have
> used it for about 6 years.
>
> -----Original Message-----
> From: adrian bolzan [mailto:abolzan@xxxxxxxxxxxxxxxxxxxxxxxxx]
> Sent: Monday, February 07, 2005 6:24 PM
> To: [ExchangeList]
> Subject: [exchangelist] OT: Exchange-aware Helpdesk software
>
> http://www.MSExchange.org/
>
>
> Hello,
>
> We are investigating Helpdesk software. We are looking at
> both free Open-source, commercial open-source and closed
> source products. Does anyone have any recommendations for
> Exchange-aware helpdesk software?  I would welcome any
> remarks on non-exchange aware products, too.
>
> Features we are interested in include:
> Ticket tracking
> Attachment handling
> Web interface for Support staff
> Web interface for users
> Asset tracking would be good
> Knowledgebase functionality would be nice Reporting
> capabilites Works with MSDE or can connect to a MySQL or
> Postgresql server, rather than SQL Server Etc.
>
> We are only a small company of about 150-200 users so do not
> want to spend mega-bucks...(plus we are in Australia, so
> exchange rate conversions become critical).
>
> Best regards,
> Adrian
>
>
>
>
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