[duxuser] Re: computer locking up
- From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx>
- To: <duxuser@xxxxxxxxxxxxx>
- Date: Sat, 13 Sep 2008 18:20:01 +0100
Hi Jean,
Do you happen to know what Service Pack of Windows XP you
have installed on each machine? I can't be 100% certain,
but there have been some reports of XP SP3 causing a few
problems. In fact, I'm currently trying to troubleshoot a
problem with serial communications, and assume this is how
you might have Alva connected.
Sorry to be asking so many questions, but de-bugging such
issues can be a long haul.
George.
From: duxuser-bounce@xxxxxxxxxxxxx
[mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of Jean
Menzies
Sent: 13 September 2008 16:06
To: duxuser@xxxxxxxxxxxxx
Subject: [duxuser] Re: computer locking up
Hi George,
I believe it's the whole computer that freezes. These are
the key combos I've tried: Jaws stops talking, whatever is
on the braille display stays up, alt-tab doesn't work,
alt-F4 doesn't work, alt-control-delete doesn't work. I
can't seem to do anything, and then have to push the power
button to reboot the PC.
Jean
________________________________
From: duxuser-bounce@xxxxxxxxxxxxx
[mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of George
Bell
Sent: Saturday, September 13, 2008 4:38 AM
To: duxuser@xxxxxxxxxxxxx
Subject: [duxuser] Re: computer locking up
Hi Jean,
Does the whole computer freeze up, or just the DBT
application?
My first port of call would be the Application section of
the Event Viewer, but that's perhaps a rather technical
area, unless you have a local system administrator who could
help.
I've some ideas after that, but again a system
administrator's help would be required.
George.
From: duxuser-bounce@xxxxxxxxxxxxx
[mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of Jean
Menzies
Sent: 13 September 2008 00:38
To: duxuser@xxxxxxxxxxxxx
Subject: [duxuser] computer locking up
At work I have DBT 10.7 and Jaws 7 Professional, running on
an XP Pro operating system. Everytime I open or create a
file and translate to a DXB file, and then use alt-9 to have
Jaws read the cursor position, the computer freezes. There
is also an Alva braille display hooked up.
At home I have various versions of Jaws standard and XP
Home. I've tried to duplicate the same scenario with Jaws 7,
8 and 9 using DBT 10.7 but everything works fine here. This
at least tells me that it should work at work.
Can anyone suggest how to troubleshoot this problem?
Thanks.
Jean
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