[duxuser] Re: computer locking up
- From: "Jean Menzies" <jemenzies@xxxxxxx>
- To: <duxuser@xxxxxxxxxxxxx>
- Date: Tue, 16 Sep 2008 21:05:33 -0600
Oops, sorry for overquoting. Just resending this to the list.
George,
Just letting you know that my computer locking up problem is now fixed. Yay!
Thanks to Don Bereta (sorry for spelling) and Caryn Navy for their very
prompt response to my IT folks at work. It turned out to be a problem with
the scripts that I wasn't aware of. Without administrator rights, I didn't
get prompted with the error message about the scripts, but once our people
logged on, they were able to quickly follow the instructions from Caryn and
the problem is now fixed.
Thanks, all, and thanks Duxbury for your great customer care.
Jean
_____
From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On
Behalf Of Jean Menzies
Sent: Saturday, September 13, 2008 12:01 PM
To: duxuser@xxxxxxxxxxxxx
Subject: [duxuser] Re: computer locking up
No problem George,
At home I'm pretty sure we have XP Sp3 with no problems. I am assuming the
same at work because they are diligent about Windows updates, etc. But I
can't vouch for that without asking on Monday. The Alva display is connected
through USB.
Do you know if any Windows tweaks, performance boosters, or add-ons might
cause a problem? There are items in the installed programs list that I am
not familiar with, and some of them look like Power Toys to me. I know some
of those have been documented as causing Jaws problems for users in certain
situations, but I don't know specifics. And at this point I wouldn't want to
suggest removing "tweaks" without due reason.
Jean
_____
From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On
Behalf Of George Bell
Sent: Saturday, September 13, 2008 11:20 AM
To: duxuser@xxxxxxxxxxxxx
Subject: [duxuser] Re: computer locking up
Hi Jean,
Do you happen to know what Service Pack of Windows XP you have installed on
each machine? I can't be 100% certain, but there have been some reports of
XP SP3 causing a few problems. In fact, I'm currently trying to
troubleshoot a problem with serial communications, and assume this is how
you might have Alva connected.
Sorry to be asking so many questions, but de-bugging such issues can be a
long haul.
George.
From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On
Behalf Of Jean Menzies
Sent: 13 September 2008 16:06
To: duxuser@xxxxxxxxxxxxx
Subject: [duxuser] Re: computer locking up
Hi George,
I believe it's the whole computer that freezes. These are the key combos
I've tried: Jaws stops talking, whatever is on the braille display stays up,
alt-tab doesn't work, alt-F4 doesn't work, alt-control-delete doesn't work.
I can't seem to do anything, and then have to push the power button to
reboot the PC.
Jean
_____
From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On
Behalf Of George Bell
Sent: Saturday, September 13, 2008 4:38 AM
To: duxuser@xxxxxxxxxxxxx
Subject: [duxuser] Re: computer locking up
Hi Jean,
Does the whole computer freeze up, or just the DBT application?
My first port of call would be the Application section of the Event Viewer,
but that's perhaps a rather technical area, unless you have a local system
administrator who could help.
I've some ideas after that, but again a system administrator's help would be
required.
George.
From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On
Behalf Of Jean Menzies
Sent: 13 September 2008 00:38
To: duxuser@xxxxxxxxxxxxx
Subject: [duxuser] computer locking up
At work I have DBT 10.7 and Jaws 7 Professional, running on an XP Pro
operating system. Everytime I open or create a file and translate to a DXB
file, and then use alt-9 to have Jaws read the cursor position, the computer
freezes. There is also an Alva braille display hooked up.
At home I have various versions of Jaws standard and XP Home. I've tried to
duplicate the same scenario with Jaws 7, 8 and 9 using DBT 10.7 but
everything works fine here. This at least tells me that it should work at
work.
Can anyone suggest how to troubleshoot this problem?
Thanks.
Jean
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