[duxuser] Re: computer locking up
- From: "Jean Menzies" <jemenzies@xxxxxxx>
- To: <duxuser@xxxxxxxxxxxxx>
- Date: Sat, 13 Sep 2008 09:05:35 -0600
Hi George,
I believe it's the whole computer that freezes. These are the key combos
I've tried: Jaws stops talking, whatever is on the braille display stays up,
alt-tab doesn't work, alt-F4 doesn't work, alt-control-delete doesn't work.
I can't seem to do anything, and then have to push the power button to
reboot the PC.
Jean
_____
From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On
Behalf Of George Bell
Sent: Saturday, September 13, 2008 4:38 AM
To: duxuser@xxxxxxxxxxxxx
Subject: [duxuser] Re: computer locking up
Hi Jean,
Does the whole computer freeze up, or just the DBT application?
My first port of call would be the Application section of the Event Viewer,
but that's perhaps a rather technical area, unless you have a local system
administrator who could help.
I've some ideas after that, but again a system administrator's help would be
required.
George.
From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On
Behalf Of Jean Menzies
Sent: 13 September 2008 00:38
To: duxuser@xxxxxxxxxxxxx
Subject: [duxuser] computer locking up
At work I have DBT 10.7 and Jaws 7 Professional, running on an XP Pro
operating system. Everytime I open or create a file and translate to a DXB
file, and then use alt-9 to have Jaws read the cursor position, the computer
freezes. There is also an Alva braille display hooked up.
At home I have various versions of Jaws standard and XP Home. I've tried to
duplicate the same scenario with Jaws 7, 8 and 9 using DBT 10.7 but
everything works fine here. This at least tells me that it should work at
work.
Can anyone suggest how to troubleshoot this problem?
Thanks.
Jean
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