[duxuser] Re: DBT: Update Available
- From: "Flor Lynch" <florlync@xxxxxx>
- To: <duxuser@xxxxxxxxxxxxx>
- Date: Sat, 14 Jun 2008 18:09:59 +0100
For those of us who might wish to pay for a 10.7 update via the Web, when
will it be possible to do so? Note: I said Update, meaning, not new, as
from 10.6 paid in say 2006 to 10.7. I hope you will be respectful of our
need to know details, and can support the new version adequately. . In
light of what has been said, below, one is led to ask why the product was
released now, rather than later, when vacation and technical problems could
have been better sorted?
----- Original Message -----
From: "David Holladay" <david@xxxxxxxxxx>
To: <duxuser@xxxxxxxxxxxxx>
Sent: Saturday, June 14, 2008 1:57 PM
Subject: [duxuser] Re: DBT: Update Available
As the webmaster for the Duxbury Systems webpage, I am concerned about
anything that is confusing, espcially about prices. The $595 is the price
for a brand new license. When I go to the page to update DBT, there is no
listing of prices. The price list on the webpage appears to me to be very
clear about the cost of updates.
As many of you know, the "check for updates" features within DBT informs
you as to whether your license is entitled to a free update or not. Thus
two users may get very different information when they use the"check for
updates" feature of DBT.
I welcome e-mails directly to me at david@xxxxxxxxxx to help me understand
how the Duxbury website can be improved to be clearer.
On another issue, many of you may be confused about the fact that our
website is offering version 10.7, and we have not sent out a general
announcement of a new version. The reason is in the coming week, a high
number of staff people at Duxbury will be taking vacation days. So, please
be respectful about phone traffic to Duxbury with questions about 10.7.
This e-mail list may prove a useful tool to help exchange information
without increasing short term phone traffic.
To complicate things, we have had periodic outages with the data lines to
the computer facility that does software activations. We are very aware of
this problem. We are running software that gives us minute by minute
reports about when activations can or cannot occur. These outages also
affect our e-mail traffic as well. So please be patient while all our forms
of communications to and from Duxbury Systems are under stress.
If you cannot activate, please try 12 to 24 hours later. Thank you for your
understanding.
-- David Holladay
Duxbury Systems
At 11:02 PM 6/13/2008, you wrote:
>That makes a whole lot more sense. But I didn't see those prices on the
>price list. Maybe I should look more closely.
>
>
>----------
>From: boggessr@xxxxxxxxxxxxx
>To: duxuser@xxxxxxxxxxxxx
>Subject: [duxuser] Re: DBT: Update Available
>Date: Fri, 13 Jun 2008 21:40:13 -0500
>
>It looks like it's $195 if your copy is less than three years old and $295
>if it's older. The $595 price is for a new copy.
>
>Rick Boggess
>
>
>
>
>----------
>From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx]
>On Behalf Of Sandra McCoy
>Sent: Friday, June 13, 2008 9:25 PM
>To: duxuser@xxxxxxxxxxxxx
>Subject: [duxuser] Re: DBT: Update Available
>
>I just went back to the Update DBT webpage and saw that it is $595. I
>can't pay that again. Once is enough for that amount. Doesn't Duxbury
>have a better price for someone that has the last DBT version and wants to
>upgrade. I can understand this price for a first time purchase, but what
>person ourside of a company can ever afford to upgrade after the free 12
>month period is past? This is discouraging.
>
> > From: florlync@xxxxxx
> > To: duxuser@xxxxxxxxxxxxx
> > Subject: [duxuser] Re: DBT: Update Available
> > Date: Sat, 14 Jun 2008 02:51:20 +0100
> >
> >
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