As the webmaster for the Duxbury Systems webpage, I am concerned about anything that is confusing, espcially about prices. The $595 is the price for a brand new license. When I go to the page to update DBT, there is no listing of prices. The price list on the webpage appears to me to be very clear about the cost of updates.
As many of you know, the "check for updates" features within DBT informs you as to whether your license is entitled to a free update or not. Thus two users may get very different information when they use the"check for updates" feature of DBT.
I welcome e-mails directly to me at david@xxxxxxxxxx to help me understand how the Duxbury website can be improved to be clearer.
On another issue, many of you may be confused about the fact that our website is offering version 10.7, and we have not sent out a general announcement of a new version. The reason is in the coming week, a high number of staff people at Duxbury will be taking vacation days. So, please be respectful about phone traffic to Duxbury with questions about 10.7. This e-mail list may prove a useful tool to help exchange information without increasing short term phone traffic.
To complicate things, we have had periodic outages with the data lines to the computer facility that does software activations. We are very aware of this problem. We are running software that gives us minute by minute reports about when activations can or cannot occur. These outages also affect our e-mail traffic as well. So please be patient while all our forms of communications to and from Duxbury Systems are under stress.
If you cannot activate, please try 12 to 24 hours later. Thank you for your understanding.
-- David Holladay Duxbury Systems At 11:02 PM 6/13/2008, you wrote:
That makes a whole lot more sense. But I didn't see those prices on the price list. Maybe I should look more closely.---------- From: boggessr@xxxxxxxxxxxxx To: duxuser@xxxxxxxxxxxxx Subject: [duxuser] Re: DBT: Update Available Date: Fri, 13 Jun 2008 21:40:13 -0500It looks like it's $195 if your copy is less than three years old and $295 if it's older. The $595 price is for a new copy.Rick Boggess ----------From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of Sandra McCoySent: Friday, June 13, 2008 9:25 PM To: duxuser@xxxxxxxxxxxxx Subject: [duxuser] Re: DBT: Update AvailableI just went back to the Update DBT webpage and saw that it is $595. I can't pay that again. Once is enough for that amount. Doesn't Duxbury have a better price for someone that has the last DBT version and wants to upgrade. I can understand this price for a first time purchase, but what person ourside of a company can ever afford to upgrade after the free 12 month period is past? This is discouraging.> From: florlync@xxxxxx > To: duxuser@xxxxxxxxxxxxx > Subject: [duxuser] Re: DBT: Update Available > Date: Sat, 14 Jun 2008 02:51:20 +0100 > >
