[softwarelist] Re: Windows version has "stopped working"
- From: Alan Adams <alan.adams@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
- To: davidpilling@xxxxxxxxxxxxx
- Date: Fri, 12 Oct 2007 17:52:51 +0100
In message <470F4D50.7070000@xxxxxxxxxxxxx>
Peter Jennings <aoum51@xxxxxxxxxxxxx> wrote:
> David Pilling wrote:
>> In message <470E82D2.5050201@xxxxxxxxxxxxx>, Peter Jennings
>> <aoum51@xxxxxxxxxxxxx> writes
>>> I have been using Ovation Pro on my new Windows Vista computer for
>>> the last few weeks but it has now "stopped working" (as confirmed by
>>> a Windows message).
>>
>> Can you tell me more, like the exact messages from Windows and exactly
>> what provokes them?
>>
>>> Windows has given one explanation: that it can't find the
>>> OvProDocument.dpd file in my Documents folder!
>>
>> So how where you attempting to load that file - what was the message
>> and what was the name of the file?
>>
>> Often in Windows one can mark error messages and then copy/paste them,
>> saves a lot of time.
>>
> The Windows messages are not really helpful. When I try to run Ovation
> Pro I get two in succession which just say: "OvnPro has stopped working.
> Windows is checking for a solution to the problem." This is followed by:
> "OvnPro has stopped working. A problem caused the program to stop
> working correctly. Windows will close the program and notify you if a
> solution is available." There are no further messages.
> I normally start Ovation Pro from a short cut on the desktop but I have
> also been trying clicking on the "OvnPro" application in the Program
> Files Ovation Pro folder.
> I have tried uninstalling the program using the Ovation Pro "Uninstall"
> application. I get a message that the program has been uninstalled but
> it is still in the folder!
You can often get more information (which may not be helpful) from the
event viewer - Right click on My computer, choose Manage, then click
Event Viewer. Click on Application log, and see whether there is
anything from the date and time of the problem.
If so, it might be useful to the author, although it probably won't
mean anything to you.
--
Alan Adams, from Northamptonshire
alan.adams@xxxxxxxxxxxxxxxxxxxxxxxxxxx
http://www.nckc.org.uk/
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