[softwarelist] Re: Windows version has "stopped working"
- From: Peter Jennings <aoum51@xxxxxxxxxxxxx>
- To: davidpilling@xxxxxxxxxxxxx
- Date: Fri, 12 Oct 2007 11:32:48 +0100
David Pilling wrote:
In message <470E82D2.5050201@xxxxxxxxxxxxx>, Peter Jennings
<aoum51@xxxxxxxxxxxxx> writes
I have been using Ovation Pro on my new Windows Vista computer for
the last few weeks but it has now "stopped working" (as confirmed by
a Windows message).
Can you tell me more, like the exact messages from Windows and exactly
what provokes them?
Windows has given one explanation: that it can't find the
OvProDocument.dpd file in my Documents folder!
So how where you attempting to load that file - what was the message
and what was the name of the file?
Often in Windows one can mark error messages and then copy/paste them,
saves a lot of time.
The Windows messages are not really helpful. When I try to run Ovation
Pro I get two in succession which just say: "OvnPro has stopped working.
Windows is checking for a solution to the problem." This is followed by:
"OvnPro has stopped working. A problem caused the program to stop
working correctly. Windows will close the program and notify you if a
solution is available." There are no further messages.
I normally start Ovation Pro from a short cut on the desktop but I have
also been trying clicking on the "OvnPro" application in the Program
Files Ovation Pro folder.
I have tried uninstalling the program using the Ovation Pro "Uninstall"
application. I get a message that the program has been uninstalled but
it is still in the folder!
The "OvProDocument" in the Documents folder is a blank document template
which I normally access from its own short cut on the desktop and this
usually runs the program. I now get the Windows can't find the document
message if I click on that and I got the same message once when I
clicked on the OvnPro application in Program Files.
Shall I try reinstalling Ovation Pro from the original disc and then
upgrading again or will the two copies now on the computer, and
seemingly unable to be uninstalled, affect that?
Regards
Peter Jennings
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