Hi Siobhan, Could you email me the title of the book you're referring to? I can investigate on this end of the system to try and figure out what's going on. pavim@xxxxxxxxxxxx <mailto:pavim@xxxxxxxxxxxxx> Thanks! All good things, Pavi Mehta Volunteer Coordinator, Bookshare Benetech 480 S. California Ave., Suite 201 Palo Alto, CA 94306-1609 USA Phone: +1 650 644-3459 pavim@xxxxxxxxxxxx www.benetech.org The Benetech Initiative - Technology Serving Humanity A Nonprofit Organization From: Siobhan [mailto:littlesailorgirl@xxxxxxxxxxx] Sent: Monday, July 21, 2008 4:05 PM To: bookshare-discuss@xxxxxxxxxxxxx Subject: [bookshare-discuss] problem downloading files. Hey all. I went to validate a book last night, and the information bar popped up. I normally have this off, but it'ss not uncommon to see it. Anyway I went and clicked download, and there's some type of error. Now it says I have the book out for validation but I don't have the file. I've tried releasing it twice, and also clearing my history which worked the last time this happened to me. f anyone has had this, or knows how to fix it that would be great. Thanks all.