This happened to me a couple of times. I logged off of bookshare, logged back in, released the book, and then, tried to download it again. This didn't work the first time, but, finally, after about three cycles of this, it did. Shannon I am only one; but still I am one. I can not do everything, but I can do something. And, because I can not do everything, I will not refuse to do the something I can do. Everet Edward Hale ----- Original Message ----- From: Pavi Mehta To: bookshare-discuss@xxxxxxxxxxxxx Sent: Tuesday, July 22, 2008 11:05 AM Subject: [bookshare-discuss] Re: problem downloading files. Hi Siobhan, Could you email me the title of the book you're referring to? I can investigate on this end of the system to try and figure out what's going on. pavim@xxxxxxxxxxxx Thanks! All good things, Pavi Mehta Volunteer Coordinator, Bookshare Benetech 480 S. California Ave., Suite 201 Palo Alto, CA 94306-1609 USA Phone: +1 650 644-3459 pavim@xxxxxxxxxxxx www.benetech.org The Benetech Initiative - Technology Serving Humanity A Nonprofit Organization From: Siobhan [mailto:littlesailorgirl@xxxxxxxxxxx] Sent: Monday, July 21, 2008 4:05 PM To: bookshare-discuss@xxxxxxxxxxxxx Subject: [bookshare-discuss] problem downloading files. Hey all. I went to validate a book last night, and the information bar popped up. I normally have this off, but it'ss not uncommon to see it. Anyway I went and clicked download, and there's some type of error. Now it says I have the book out for validation but I don't have the file. I've tried releasing it twice, and also clearing my history which worked the last time this happened to me. f anyone has had this, or knows how to fix it that would be great. Thanks all.