[bookshare-discuss] Re: problem downloading files.
- From: "Siobhan" <littlesailorgirl@xxxxxxxxxxx>
- To: <bookshare-discuss@xxxxxxxxxxxxx>
- Date: Tue, 22 Jul 2008 16:06:25 -0400
H, I did finally get the book after releasing it and downloading it again. I
wonder if something should be looked into, only because I wasn't the first one
tohave this problem. Maybe it's so many people using their new Streams, I
don't know. you've been a wonderfulhelp. thank you.
Siobhan
----- Original Message -----
From: Pavi Mehta
To: bookshare-discuss@xxxxxxxxxxxxx
Sent: Tuesday, July 22, 2008 4:04 PM
Subject: [bookshare-discuss] Re: problem downloading files.
Hi Siobhan,
We're pretty mystified on this end too! Carrie suggests that you try
searching for the file (just for whatever it's worth), if it still doesn't show
up, do go ahead and release the book. I will go in and try downloading the file
on this end - that way we can figure out whether it is a problem relating to
the file.
Thanks for your patience with the problem!
All good things,
Pavi Mehta
Volunteer Coordinator, Bookshare
Benetech
480 S. California Ave., Suite 201
Palo Alto, CA 94306-1609 USA
Phone: +1 650 644-3459
pavim@xxxxxxxxxxxx
www.benetech.org
The Benetech Initiative - Technology Serving Humanity
A Nonprofit Organization
From: Siobhan [mailto:littlesailorgirl@xxxxxxxxxxx]
Sent: Tuesday, July 22, 2008 11:43 AM
To: bookshare-discuss@xxxxxxxxxxxxx
Subject: [bookshare-discuss] Re: problem downloading files.
Hi, I haven't tried a search, but I know i don't have the file. The reason I
don't is because whe this has come up beofre, I'd still after clicking on
dowload file, click on the lik again and that's when the open or save as prompt
appears. I'll try releasing it and seeing f I get it. Thanks for your help.
I just don't understand what's going on if I and someone else have the same
problems, I thought aybe it was a server problem or something. Thanks again,
Siobhan
----- Original Message -----
From: Pavi Mehta
To: bookshare-discuss@xxxxxxxxxxxxx
Sent: Tuesday, July 22, 2008 2:26 PM
Subject: [bookshare-discuss] Re: problem downloading files.
Hi Siobhan,
I looked into the title history for Kissing Kate to see if I could figure
out something from there - but it all looks in order.
Carrie offered one potential answer to the mystery of the missing file -
she says the file might have been saved in a "hidden" location on your
computer.
Have you tried doing a search? She suggested searching for the word Kissing
or Kate to see if it turns up.
Let us know if it doesn't work and we'll see what else we can think of!
All good things,
Pavi Mehta
Volunteer Coordinator, Bookshare
Benetech
480 S. California Ave., Suite 201
Palo Alto, CA 94306-1609 USA
Phone: +1 650 644-3459
pavim@xxxxxxxxxxxx
www.benetech.org
The Benetech Initiative - Technology Serving Humanity
A Nonprofit Organization
From: Siobhan [mailto:littlesailorgirl@xxxxxxxxxxx]
Sent: Monday, July 21, 2008 4:05 PM
To: bookshare-discuss@xxxxxxxxxxxxx
Subject: [bookshare-discuss] problem downloading files.
Hey all. I went to validate a book last night, and the information bar
popped up. I normally have this off, but it'ss not uncommon to see it. Anyway
I went and clicked download, and there's some type of error. Now it says I
have the book out for validation but I don't have the file. I've tried
releasing it twice, and also clearing my history which worked the last time
this happened to me. f anyone has had this, or knows how to fix it that would
be great. Thanks all.
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