[bookport] Re: connecting problem
- From: "Margo" <margo.downey@xxxxxxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Thu, 07 Jul 2005 15:00:44 -0400
I have rebooted more times than I can count. I even rebooted with the bookport
connected and not connected. Could it be the usb cable?
margo and Elmo even
----- Original Message -----
From: ROB MEREDITH
To: bookport@xxxxxxxxxxxxx
Sent: Thursday, July 07, 2005 2:51 PM
Subject: [bookport] Re: connecting problem
Have you tried rebooting?
>>> margo.downey@xxxxxxxxxxx 07/07/05 02:47PM >>>
Hi. I did check the connection to the computer; I did bypass the hub
and plugged the bookport's usb cable directly into the computer and then
connected. when I did that, the speech worked for a while; the
transport software didn't open; I opened the software; tried to send a
book and the software said bookport wasn't connected and asked if I'd
like to queue the book which I did. when I closed the software, the
speech didn't work. I don't understand why when I plug in the bookport
usb cable to the bookport that Jaws and double talk wouldn't work and
why the software won't open and why it thinks it isn't connected.
Margo and Elmo
----- Original Message -----
From: Walt Smith
To: bookport@xxxxxxxxxxxxx
Sent: Thursday, July 07, 2005 2:20 PM
Subject: [bookport] Re: connecting problem
Try going direct from the computer to the BP, bypassing the hub. I've
had problems with USB hubs in the past.
------------------------------------------------------------------------------
From: bookport-bounce@xxxxxxxxxxxxx
[mailto:bookport-bounce@xxxxxxxxxxxxx] On Behalf Of Margo
Sent: Thursday, July 07, 2005 2:21 PM
To: bookport@xxxxxxxxxxxxx
Subject: [bookport] connecting problem
Hi. I am having a sudden problem. When I put the end of the usb
cable into the usb slot on the Bookport, the bookport doesn't work and
neither does the jaws speech which is running with the external Double
Talk synthesizer which has a speaker plugged into the computer. I have
checked and the usb hub I'm using is plugged in correctly and the only
other usb device on the hub is my HP scanner which works just fine with
Open Book. The only thing I haven't done is to disconnect the hub from
the computer and just connect the book port cable to the usb port. When
I unplug the usb cable from the bookport, book says, Bookport is ready"
and it works just fine.
Also, the keyboard doesn't seem to work when I plug in this cable.
This is the cable I've been using and I have transferred books to the
book port. when I'd connect the cable, Bookport used to open--the
software that is.
This stuff just occurs when I put the cable into the Book Port and I
am using the cable supplied with Book Port.
Any ideas? I'm also awaiting a call from Technical Support.
Margo and Elmo
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