[bksvol-discuss] Re: to the power of three
- From: Cindy Rosenthal <popularplace@xxxxxxxxx>
- To: bksvol-discuss@xxxxxxxxxxxxx
- Date: Sat, 8 Nov 2008 15:23:37 -0800 (PST)
I don't know. I noticed that reporting feature before the recent instructions
about reporting problems with PQ books, and I just checked out the form again.
There's a space for indicating what format you're using and then a big space
for describing the problem, so I would think that one could report the kinds of
problems you folks have been having opening the book file as well as problems
with the books themselves that might require them to be rescanned. That's just
my assumption, though, which may well be wrong.
I wonder if there have been similar problems with PQ books that have replaced
volunteer-submitted-and-validated books.
Cindy
--- On Sat, 11/8/08, Mayrie ReNae <mayrierenae@xxxxxxxxx> wrote:
> From: Mayrie ReNae <mayrierenae@xxxxxxxxx>
> Subject: [bksvol-discuss] Re: to the power of three
> To: bksvol-discuss@xxxxxxxxxxxxx
> Date: Saturday, November 8, 2008, 12:33 PM
> Hi Monica,
>
> Well, I guess you're probably right. I kind of
> assumed, probably
> mistakenly, that problems are problems. And I'm sure,
> since staff did want
> to have problems reported directly to them having to do
> with publisher
> quality books, we should probably do that. I assumed,
> probably incorrectly,
> that since the new feature for reporting problems with
> books on the form
> connected to each book information page arrived after the
> instructions about
> P.Q. books, that it sort of outmoded the earlier
> instructions about
> reporting problems about publisher quality books directly
> to staff. Sorry
> if I've misguided anyone. Maybe use both reporting
> processes? Maybe ignore
> my suggestion? Sorry for sparking confusion. I hate when
> I do that!
>
> Mayrie
>
>
>
> -----Original Message-----
> From: bksvol-discuss-bounce@xxxxxxxxxxxxx
> [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of
> Monica Willyard
> Sent: Saturday, November 08, 2008 12:06 PM
> To: bksvol-discuss@xxxxxxxxxxxxx
> Subject: [bksvol-discuss] Re: to the power of three
>
> Hi, Mayrie. I may be wrong about this. It was my
> understanding that problems
> related to opening or reading the publisher quality books
> were to be mailed
> to Customer Support and that the report book quality
> feature was for the
> quality of text within a book. I believe this may be true
> because the
> publisher quality conversion tool is still being developed
> and refined right
> now. The book quality reports are listed on a wiki site
> where people in
> Collection Development can look at the scans to see what
> can be done about
> them. My concern is that if problems with PQ books are
> reported on the wiki
> for Collection Development, will they enter the bug
> tracking system
> correctly as genuine bugs, or will they be misidentified as
> just books with
> scanning errors that need to be fixed as time allows? I
> don't know the
> answer to this question. I see the possibility for a gap in
> communication
> here, and that is something that makes me feel
> uncomfortable. I guess I tend
> to like direct and specific procedures and don't
> usually deviate from them
> until given further direct instructions. John Glass was the
> last person to
> post about this, and I'm waiting for someone to
> officially elaborate if the
> procedure has changed. I think I missed my calling in the
> military. Lol.
>
> Monica Willyard
>
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