[bksvol-discuss] Re: to the power of three

  • From: "Monica Willyard" <rhyami@xxxxxxxxx>
  • To: <bksvol-discuss@xxxxxxxxxxxxx>
  • Date: Sat, 8 Nov 2008 15:05:38 -0500

Hi, Mayrie. I may be wrong about this. It was my understanding that problems
related to opening or reading the publisher quality books were to be mailed
to Customer Support and that the report book quality feature was for the
quality of text within a book. I believe this may be true because the
publisher quality conversion tool is still being developed and refined right
now. The book quality reports are listed on a wiki site where people in
Collection Development can look at the scans to see what can be done about
them. My concern is that if problems with PQ books are reported on the wiki
for Collection Development, will they enter the bug tracking system
correctly as genuine bugs, or will they be misidentified as just books with
scanning errors that need to be fixed as time allows? I don't know the
answer to this question. I see the possibility for a gap in communication
here, and that is something that makes me feel uncomfortable. I guess I tend
to like direct and specific procedures and don't usually deviate from them
until given further direct instructions. John Glass was the last person to
post about this, and I'm waiting for someone to officially elaborate if the
procedure has changed. I think I missed my calling in the military. Lol.

Monica Willyard

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