Hi, Mayrie. I may be wrong about this. It was my understanding that problems related to opening or reading the publisher quality books were to be mailed to Customer Support and that the report book quality feature was for the quality of text within a book. I believe this may be true because the publisher quality conversion tool is still being developed and refined right now. The book quality reports are listed on a wiki site where people in Collection Development can look at the scans to see what can be done about them. My concern is that if problems with PQ books are reported on the wiki for Collection Development, will they enter the bug tracking system correctly as genuine bugs, or will they be misidentified as just books with scanning errors that need to be fixed as time allows? I don't know the answer to this question. I see the possibility for a gap in communication here, and that is something that makes me feel uncomfortable. I guess I tend to like direct and specific procedures and don't usually deviate from them until given further direct instructions. John Glass was the last person to post about this, and I'm waiting for someone to officially elaborate if the procedure has changed. I think I missed my calling in the military. Lol. Monica Willyard To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.