[bksvol-discuss] Re: to the power of three
- From: Cindy Rosenthal <popularplace@xxxxxxxxx>
- To: bksvol-discuss@xxxxxxxxxxxxx
- Date: Sat, 8 Nov 2008 14:45:40 -0800 (PST)
SOrry--I should have waited to read the rest of my mail before posting. I've
been doing better at that but I goofed here. And Mayrie's explanation is so
much clearer than mine. smile
Cindy
> Hi Everyone!
>
> There's a new thing on the bookshare site that might
> help with
> reporting these kinds of issues. On the "Book
> Information" page for each
> book is a link that you can use to report quality issues
> with a book. All
> of the things that Monica mentioned are fields that you can
> fill out on that
> page. That might be simpler than writing e-mail for some.
> Just another
> option.
>
> Mayrie
>
>
>
> -----Original Message-----
> From: bksvol-discuss-bounce@xxxxxxxxxxxxx
> [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of
> Monica Willyard
> Sent: Saturday, November 08, 2008 9:51 AM
> To: bksvol-discuss@xxxxxxxxxxxxx
> Subject: [bksvol-discuss] Re: to the power of three
>
> Rebecca, Bob, Sue, and others, please send issues like
> these to
> support@xxxxxxxxxxxxx . Why? Because they have a tracking
> system for bugs
> that the engineering team uses to fix things. If you post
> to the list, your
> issues won't be tracked. That's why they wrote to
> the list awhile back to
> ask that people write to Bookshare directly about bugs in
> the publisher
> quality process. So you will help Bookshare most by letting
> them know when
> you are having trouble. Also, please be specific about the
> device or program
> you're using to read the book. Sighted Bookshare staff
> may not think to
> check out the title using assistive devices. For example,
> Carrie and Pavi
> don't use or have Kurzweil, a Braille device, or
> Openbook. So it doesn't
> really tell us much if they can open a file on their
> computer since they're
> not using assistive technology. John and Rob have access to
> these devices
> though, and they are the ones running the support address.
> See why it's so
> important to talk to them? As far as I know, they are not
> on this list. So
> if they get any info at all, it's second or third-hand.
> That's often bad
> news for bug tracking.
>
> Monica Willyard
>
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