Dear Pavi, The only reason I named a specific outsourcer was because it happened to be the one which processed the particular book we were reading and the one Bob wrote about. I'm sure it's harder for all of them to be meticulous when time is a factor. Volunteers have the luxury of taking all the time they want, but having worked most of my life I realize the necessity of certain productivity quantity standards. We are fortunate that Bookshare has a procedure in place allowing us to make or request corrections in books. Print books you buy which invariably contain a few misplaced letters or missing words don't have that wonderful option of being correctable. In my own case, I was pleased that a Bookshare reader was willing and able to correct the confusion caused by the smart quotes I didn't realize were in a Junie B. Jones book when I Proofread it. It's a good thing Bookshare has designed steps for staff and readers to make books as good as they can be. As to which books qualify for grant support, That's a hair that can be split infinitesimally. I'm glad to leave those calls up to Bookshare especially since volunteers are free to fill any gaps they feel are in the collection as they have always been encouraged to do. It feels good being informed. Thank you for sharing with volunteers Bookshare's plan for fulfilling the intent of the grant. That complex responsibility lies with Bookshare and not with me. Overall the grant is a massive source of new reading material that benefits all of us. Always with love, Lissi . ----- Original Message ----- From: Pavi Mehta To: bksvol-discuss@xxxxxxxxxxxxx Sent: Monday, May 11, 2009 4:11 PM Subject: [bksvol-discuss] Re: Missing story titles Hi Lissi, Just wanted to let you know that I've filed a book quality report on "Odds Against", and it will be looked into by our book quality report processing team shortly. We welcome such reports from the volunteer community, regardless of whether it was an outsourcer, a volunteer or a publisher who processed the book. Warm regards, Pavi From: bksvol-discuss-bounce@xxxxxxxxxxxxx [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Estelnalissi Sent: Friday, May 08, 2009 3:47 PM To: bksvol-discuss@xxxxxxxxxxxxx Subject: [bksvol-discuss] Re: Missing story titles Dear Bob, and Booksharian Friends, We sympathize. Ingathering was scanned and proofread by one of Bookshare's out sourcers, Daproim Africa , Evan and I are reading Dick Francis's first Sid Halley novel, Odds Against which was processed by the same group and it's missing all of the chapter headings, has a very few scannoes and is missing paragraph breaks where the lines of dialogue are short. Goes to show that we volunteers, working for free, when we take care, can produce better quality books than companies being paid. It also goes to show that protecting chapter heads with our tried and true formula, blank line page number blank line chapter name blank line text, still works most reliably. Maybe they should try our method. Always with love, Lissi ----- Original Message ----- From: Bob To: bookshare volunteer discussion Sent: Friday, May 08, 2009 6:06 PM Subject: [bksvol-discuss] Missing story titles I am currently reading "Ingathering: The Complete People Stories of Zenna Henderson". This is a book of short stories, and, dammit, some of the story titles are missing. There's nothing more disparaging than to be reading a story and have something surrealistic happen only to find out it's a different story. We had this problem with the old stripper but I thought her younger daughter had learned better. Can't engineering fix something as minor as a story title? Bob (mad as a wet hen)! "Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has."--Margaret Mead