[austechwriter] Re: BA training
- From: "KENT Christine" <CKENT@xxxxxxxxxxxxxxxxxxxx>
- To: <austechwriter@xxxxxxxxxxxxx>
- Date: Wed, 30 Apr 2003 15:20:14 +1000
Thanks to Steve for his amusing synopsis...
A BA should know corporate laws. An SA should know IT standards. I think
that says it all really.
...and to everyone else for resources suggested. They have been incorporated
into an in-house manual for BAs recruited from the business. Here is the
summary for anyone who is interested. Please forgive plagirisation of some
words. If you object, let me know.
Resource Details<?xml:namespace prefix = o ns =
"urn:schemas-microsoft-com:office:office" />
Synopsis
Book: Systems analysis and design: an object-oriented approach with UML
Authors: Alan Denis, Barbara Wixom, David Tegarden
Publisher: New York; Chichester : Wiley, 2002
Designed for non-IT students. It covers the basic concepts behind software
engineering from defining business requirements to writing functional specs etc.
Book: Business Process Mapping: Improving Customer Satisfaction
Authors: Jacka and Keller
Publisher: John Wiley
Good introduction to the subject. It has a CRM focus but provides templates
such as process profile worksheets and work flow surveys that suit any business
environment. Good advice on interview techniques, process identification and
information gathering.
Book: Software for Use
Authors: Larry Constantine and Lucy Lockwood
Publisher: ACM Press 1999
Larry Constantine is regarded as the guru of user-centred software design.
Any book by JoAnn Hackos
Book: User and Task Analysis for Interface Design
Authors: JoAnn Hackos & Ginny Redish
Publisher: Wiley 1998
JoAnn comes from the perspective of the technical writer.
She provides useful information on:
· determining the processes and business flows in an organisation
· user centered design including how to document the process with
pictures.
Course: User-Centered Information Design Workbook
<http://www.washington.edu/webguides/workbook/>
http://www.washington.edu/webguides/workbook/
On line course on user centred design.
Vendor Resources: Rational Web Site at <http://www.rational.com/>
http://www.rational.com
Details on their own methodology including Use Case Modelling.
Mailing List: businesss_analysis@xxxxxxxxxxxxxxx
On-line Forum: <http://www.innovativebusinessdesign.com/Forum/>
http://www.innovativebusinessdesign.com/Forum/
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