[austechwriter] Re: BA training

  • From: "KENT Christine" <CKENT@xxxxxxxxxxxxxxxxxxxx>
  • To: <austechwriter@xxxxxxxxxxxxx>
  • Date: Wed, 30 Apr 2003 15:20:14 +1000

Thanks to Steve for his amusing synopsis...

A BA should know corporate laws. An SA should know IT standards. I think
that says it all really.

...and to everyone else for resources suggested.  They have been incorporated 
into an in-house manual for BAs recruited from the business.  Here is the 
summary for anyone who is interested.  Please forgive plagirisation of some 
words.  If you object, let me know.


Resource Details<?xml:namespace prefix = o ns = 
"urn:schemas-microsoft-com:office:office" />


Book: Systems analysis and design: an object-oriented approach with UML

Authors: Alan Denis, Barbara Wixom, David Tegarden

Publisher: New York; Chichester : Wiley, 2002

Designed for non-IT students.  It covers the basic concepts behind software 
engineering from defining business requirements to writing functional specs etc.

Book: Business Process Mapping: Improving Customer Satisfaction

Authors: Jacka and Keller

Publisher: John Wiley


Good introduction to the subject. It has a CRM focus but provides templates 
such as process profile worksheets and work flow surveys that suit any business 
environment. Good advice on interview techniques, process identification and 
information gathering.

Book: Software for Use

Authors: Larry Constantine and Lucy Lockwood

Publisher: ACM Press 1999

Larry Constantine is regarded as the guru of user-centred software design.

Any book by JoAnn Hackos

Book: User and Task Analysis for Interface Design

Authors: JoAnn Hackos & Ginny Redish

Publisher: Wiley 1998

JoAnn comes from the perspective of the technical writer.

She provides useful information on:

·       determining the processes and business flows in an organisation

·       user centered design including how to document the process with 

Course: User-Centered Information Design Workbook


On line course on user centred design.

Vendor Resources: Rational Web Site at  <http://www.rational.com/> 

Details on their own methodology including Use Case Modelling.

Mailing List: businesss_analysis@xxxxxxxxxxxxxxx 


On-line Forum:  <http://www.innovativebusinessdesign.com/Forum/> 


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