[austechwriter] Re: BA training

Oops

Sorry text was formatted in a table and has come through unformatted - =
not much use to anyone I'm affraid.

-----Original Message-----
From: KENT Christine=20
Sent: Wednesday, 30 April 2003 15:20
To: austechwriter@xxxxxxxxxxxxx
Subject: [austechwriter] Re: BA training


Thanks to Steve for his amusing synopsis...

A BA should know corporate laws. An SA should know IT standards. I think
that says it all really.

...and to everyone else for resources suggested.  They have been =
incorporated into an in-house manual for BAs recruited from the =
business.  Here is the summary for anyone who is interested.  Please =
forgive plagirisation of some words.  If you object, let me know.

=20

Resource Details<?xml:namespace prefix =3D o ns =3D =
"urn:schemas-microsoft-com:office:office" />

Synopsis


Book: Systems analysis and design: an object-oriented approach with UML

Authors: Alan Denis, Barbara Wixom, David Tegarden

Publisher: New York; Chichester : Wiley, 2002

Designed for non-IT students.  It covers the basic concepts behind =
software engineering from defining business requirements to writing =
functional specs etc.


Book: Business Process Mapping: Improving Customer Satisfaction

Authors: Jacka and Keller

Publisher: John Wiley

=20

Good introduction to the subject. It has a CRM focus but provides =
templates such as process profile worksheets and work flow surveys that =
suit any business environment. Good advice on interview techniques, =
process identification and information gathering.


Book: Software for Use

Authors: Larry Constantine and Lucy Lockwood

Publisher: ACM Press 1999

Larry Constantine is regarded as the guru of user-centred software =
design.


Any book by JoAnn Hackos

Book: User and Task Analysis for Interface Design

Authors: JoAnn Hackos & Ginny Redish

Publisher: Wiley 1998

JoAnn comes from the perspective of the technical writer.

She provides useful information on:

=B7       determining the processes and business flows in an =
organisation

=B7       user centered design including how to document the process =
with pictures.


Course: User-Centered Information Design Workbook

 <http://www.washington.edu/webguides/workbook/> =
http://www.washington.edu/webguides/workbook/=20

On line course on user centred design.


Vendor Resources: Rational Web Site at  <http://www.rational.com/> =
http://www.rational.com

Details on their own methodology including Use Case Modelling.


Mailing List: businesss_analysis@xxxxxxxxxxxxxxx=20

=20


On-line Forum:  <http://www.innovativebusinessdesign.com/Forum/> =
http://www.innovativebusinessdesign.com/Forum/=20

=20











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