[amayausers] Response to Jeff on HoopTech

Jeff,
Initially I wasn't offended by your response to my question on the HoopTech.
You've answered enough of my crazy questions about the Amaya and embroidery
in general which is always appreciated. I asked a question and you answered,
a little vehemently, but I can understand where you are coming from and it
spawned more questions for me, this time for HoopTech. What I don't
appreciate is the phrase " using this forum to slam Melco". My intent was
not to slam but to ask a legitimate question. Remember that alot of our
intent is lost or misconstrued in an e-mail message as you lose the personal
interaction of direct communication. So that said let's move on, I don't
want to beat a dead horse. If I get some kind of an answer from HoopTech
(and they did assure me it could be used on the Amaya) I will share it here.
I do  however hope that Melco gets moving on a clamping system that's
compatible because my hands sure hurt sometimes!!!
Wendy
Itchin' To Stitch

----- Original Message ----- 
From: "Jeff Banks" <banksje@xxxxxxxxxxx>
To: <amayausers@xxxxxxxxxxxxx>
Sent: Thursday, November 04, 2004 10:50 AM
Subject: [amayausers] Re: HoopTech question 6.5x7 window


> Hi John,
>
>  No, Melco has no plans I know of to develop a clamping system. Perhaps we
> should? Currently we are looking into the Hoop Tech system. We will make
the
> hoop definition for it, but what happens when a user selects the wrong
hoop
> by accident? Are we then liable for damage because we endorsed it and
> supplied you with the hoop specs for it? My own personal opinion, and not
> that of Melco, is that the current clamping system from Hoop Tech should
not
> be used on any machine in its current state. Melco machines are not the
only
> machines it can do damage to, and the Amaya is not the only Melco machine
it
> can do damage to. The height of this hoop exceeds the clearance on almost
> all commercial machines and it is very heavy. The weight alone makes it
> something that caution should be used when used on most machines.
>
>  The mechanics and movements of hoops on machines are done by motors that
> have electronics to move them and stop them so that there is no give or
> movement that will cause registration problems when sewing. Unless the
> machine is designed around using clamping systems or hoops with weights of
> this type then damage to motors, mechanics that move the hoops, and
> electronics that drive the movements can also be damaged. There are many
> things to consider.
>
>  Perhaps I got a little over zealous, but then again it seems to me Wendy
> was using this forum to slam Melco for something that is not in their
> control, or use it to put pressure on Melco for help to use something we
> have not tested nor have we supplied users instructions on its proper use.
> Don't get me wrong, sometimes we deserve to take some heat, but when we
> don't I also feel we have the right to say so.
>
>  Jeff Banks
>  Melco Embroidery Systems
>
>
> ----- Original Message ----- 
> From: "John Yaglenski" <john@xxxxxxxxxxxxx>
> To: <amayausers@xxxxxxxxxxxxx>
> Sent: Thursday, November 04, 2004 8:30 AM
> Subject: [amayausers] Re: HoopTech question 6.5x7 window
>
>
> > Another question.... Why doesn't melco offer a hoop like this.  Are they
> > working on anything similar?
> >
> > Jeff, your questions and responses are all legitimate, but there
> > definately is a need for this type of product as wendy explained.
> >
> > I don't think its fair to hammer her like that.
> >
> >
> >
> > On Thu, 4 Nov 2004 10:08 am, Jeff Banks wrote:
> >> Wendy,
> >>
> >>  Melco is currently working on the Hoop Definition for this hoop. When
> >> it is
> >> complete, and testing done to insure other factors may not cause damage
> >> as
> >> well, it will be released. To be honest with you, I feel there are
> >> issues
> >> that should be corrected and re-designed before use on ANY machine.
> >>
> >>  Perhaps other questions to ask are, why did Hoop Tech not approach
> >> Melco
> >> BEFORE they released it and ask for the definition so they could supply
> >> it
> >> with the hoop when sold to a Melco customer? Why are they not
> >> responsible
> >> for damage to the machine because they are selling you a device that
> >> can
> >> cause damage if not used properly used, and not supplying you with the
> >> information to use it properly! Why did Hoop Tech NOT TEST it and
> >> perhaps
> >> include a warning about its use? Why does it become Melco's
> >> responsibility
> >> to protect you from 3 rd party attachments? Why is it Melco's
> >> responsibility
> >> to make their machine compatible to a 3rd party device in ANY way at
> >> all?
> >> Melco had no input to Hoop Tech on its compatibility, usability,
> >> cautions,
> >> design, etc. to make it usable on the Amaya machine. Melco was not
> >> asked if
> >> it would work properly without damage to the machine, nor if it would
> >> be an
> >> acceptable device. What about its weight and running at high speeds
> >> etc.?
> >> there are many factors involved. I feel it is very irresponsible for
> >> any
> >> company to release a device of this kind without these answers before
> >> hand.
> >>
> >> Jeff Banks
> >>  Melco Embroidery Systems
> >>
> >>
> >>
> >> ----- Original Message -----
> >> From: "wl solomonson" <wlsolomonson@xxxxxxxxxxx>
> >> To: <amayausers@xxxxxxxxxxxxx>
> >> Sent: Thursday, November 04, 2004 7:14 AM
> >> Subject: [amayausers] Re: HoopTech question 6.5x7 window
> >>
> >>
> >>>  Frank & Ed & any other Melco person out there,
> >>>  Why doesn't Melco resolve the issue by endorsing HoopTech and
> >>> providing
> >>>  the
> >>>  hoop setup definitions like they do for Fast Frames? Seems to me this
> >>>  would
> >>>  prevent the needlecase problem as well as giving those of us in the
> >>>  industry
> >>>  an opportunity to use the HoopTech and prevent repetitive stress on
> >>> our
> >>>  hands from hooping those "hard to hoop" items.  Or is there another
> >>> reason
> >>>  this in not done? I'm going to call and ask why, hopefully someone
can
> >>>  give
> >>>  me a logical answer.
> >>>  Wendy
> >>>  Itchin' To Stitch
> >>>  MN
> >>>
> >>>> From: "frank davis" <fadavis@xxxxxxxxxxxx>
> >>>> Reply-To: amayausers@xxxxxxxxxxxxx
> >>>> To: <amayausers@xxxxxxxxxxxxx>
> >>>> Subject: [amayausers] Re: HoopTech question 6.5x7 window
> >>>> Date: Wed, 3 Nov 2004 21:47:30 -0500
> >>>>
> >>>> Wendy
> >>>> Melco strongly recommends against Hoop Tech.  I was in Denver last
week
> >>>> and
> >>>> a machine came in that slammed the needle case with a Hoop Tech.  The
> >>>> needle
> >>>> case had to be replaced.  $2100 plus labor.  Be careful using it.
> >>>>
> >>>> Frank
> >>>> Force Ten Embroidery
> >>>> Amaya Tech & owner
> >>>> ----- Original Message -----
> >>>> From: "Itchin To Stitch" <itchin@xxxxxxxxxxxxxxx>
> >>>> To: <amayausers@xxxxxxxxxxxxx>
> >>>> Sent: Wednesday, November 03, 2004 10:43 AM
> >>>> Subject: [amayausers] HoopTech question 6.5x7 window
> >>>>
> >>>>
> >>>>  > Ed,
> >>>>  > Thanks for the words of advice. I actually know another Amaya user
> >>>> that
> >>>>  > had
> >>>>  > the needle case "accident". Some how he was able to fix it
himself.
> >>>>  > Because
> >>>>  > of his words of warning I am extremely careful when I use the
> >>>> HoopTech
> >>>> on
> >>>>  > my
> >>>>  > machine thus my request for the offsets on the large window. I
don't
> >>>> want
> >>>>  > to
> >>>>  > make a mistake and calculate something that isn't right and oops,
> >>>> there
> >>>>  > goes
> >>>>  > the needlecase. The hoop setup directions in the Amaya user manual
> >>>> are
> >>>> too
> >>>>  > vague for me and I guess if what you say is acurate no one at
Melco
> >>>>  > will
> >>>>  > be
> >>>>  > willing to help me either. Unfortunately this happens an awful lot
> >>>> when
> >>>>  > consumers make an expensive purchase, there is always a loophole
> >>>> so the
> >>>>  > company doesn't have to stand behind a product. I guess this is
> >>>> where
> >>>> the
> >>>>  > buyer beware warning comes in to play.   No one responded to my
> >>>> request
> >>>>  > for
> >>>>  > the offsets so I'm stuck using a hoop for this job and that is
> >>>> another
> >>>>  > issue
> >>>>  > altogether!
> >>>>  > Wendy
> >>>>  > Itchin' To Stitch
> >>>>  > MN
> >>>>  >
> >>>>  > ----- Original Message -----
> >>>>  > From: "E. Orantes" <e3m@xxxxxxx>
> >>>>  > To: <amayausers@xxxxxxxxxxxxx>
> >>>>  > Sent: Wednesday, November 03, 2004 9:02 AM
> >>>>  > Subject: [amayausers] Re: 2 questions
> >>>>  >
> >>>>  >
> >>>>  >> Wendy,
> >>>>  >> Although the HoopTech (yellow) hooping system is a wonderful
> >>>> tool, you
> >>>>  > must
> >>>>  >> be very aware of what you are about to embark upon.  By no means
is
> >>>> this
> >>>>  > to
> >>>>  >> scare you into not using it but be very cautious when you do...
> >>>>  >> First off, I have heard that this Hooptech system (and any
> >>>> knock-off's
> >>>>  > like
> >>>>  >> it) are not authorized Melco hoops and if any damage results to
> >>>> your
> >>>>  >> Amaya
> >>>>  >> because of it, you will instantly void your warranty.  (Please
> >>>> verify
> >>>> for
> >>>>  >> yourself with Melco as this is simply what I heard).
> >>>>  >> Now, what damage am I speaking of????  If I remember correctly,
> >>>> that
> >>>>  >> hooping system has a "Y" offset of -3 inches.  What this means is
> >>>> that
> >>>> if
> >>>>  >> you don't set up the hoops for this system correctly, or possibly
> >>>> forget
> >>>>  > to
> >>>>  >> tell your Amaya you are using a hoop with the correct settings,
> >>>> then
> >>>> what
> >>>>  >> could possibly happen, and has happened to a few people I know,
is
> >>>>  >> that
> >>>>  > when
> >>>>  >> you do something like "hoop center", the machine drives the hoop
to
> >>>> what
> >>>>  > it
> >>>>  >> knows to be the normal hoop center.  But because of the large
> >>>> size of
> >>>>  >> this
> >>>>  >> hooping system and the fact that there is a negative "Y" offset,
> >>>> the
> >>>> hoop
> >>>>  >> may in fact be driven forward into the back of your needle case
and
> >>>> push
> >>>>  > it
> >>>>  >> off of it's support rails.  This is definitely not a good thing
and
> >>>> will
> >>>>  >> require somewhere in the neighborhood of about $1000 or more out
of
> >>>> your
> >>>>  >> pocket to have a technician fix.  Sometimes the damage may be so
> >>>> much
> >>>>  >> that
> >>>>  >> an entire new needle case will be needed.
> >>>>  >> The rule of thumb for this, and other hoops like them are to
never
> >>>> power
> >>>>  >> your machine, up or down, with this device on your machine.  You
> >>>> also
> >>>>  >> must
> >>>>  >> verify, and adjust if necessary, the height of the hoop so that
the
> >>>> hoops
> >>>>  >> are not too high off the needle plate.  Ultimately, with every
> >>>> hoop,
> >>>> the
> >>>>  >> fabric is supposed to ride on the surface of the needle plate as
> >>>> you
> >>>> sew.
> >>>>  >> Otherwise flagging will result.  Since this device was created to
> >>>> fit
> >>>>  >> just
> >>>>  >> about all machines, you must take it upon yourself to make sure
> >>>> that
> >>>>  >> it
> >>>>  >> is
> >>>>  >> set correctly to your machine.
> >>>>  >> With that said, if you do everything you're supposed to and are a
> >>>>  >> cautious
> >>>>  >> individual, this is an incredible tool and allows you to
> >>>> embroider a
> >>>>  >> great
> >>>>  >> number of items you ordinarily wouldn't have been able to hoop
> >>>> before.
> >>>> I
> >>>>  > am
> >>>>  >> an advocate of the hooptech system, but I just hate to see
> >>>> accidents
> >>>>  > happen.
> >>>>  >> Best of luck to you.
> >>>>  >> Ed Orantes
> >>>>  >> Amaya Tech & Owner
> >>>>  >> New Orleans, La.
> >>>>  >> 504-258-6260
> >>>>  >>
> >>>>  >>
> >>>>  >> -----Original Message-----
> >>>>  >> From: amayausers-bounce@xxxxxxxxxxxxx
> >>>>  >> [mailto:amayausers-bounce@xxxxxxxxxxxxx]On Behalf Of Itchin To
> >>>> Stitch
> >>>>  >> Sent: Monday, October 25, 2004 9:17 PM
> >>>>  >> To: Amaya User Group
> >>>>  >> Subject: [amayausers] 2 questions
> >>>>  >>
> >>>>  >>
> >>>>  >> Tonight when I turned on my machine and it moved to needle 9
> >>>> there was
> >>>> a
> >>>>  >> loud snapping noise. When I moved the needle case back and forth
it
> >>>> made
> >>>>  > the
> >>>>  >> same noise as it went past needle #11. I couldn't see anything
> >>>> obvious
> >>>>  > that
> >>>>  >> was causing the noise so I turned the machine off and then
> >>>> powered it
> >>>> up
> >>>>  >> again. Again the same snapping noise and then the noise
> >>>> disappeared.
> >>>> The
> >>>>  >> machine was sewing fine last Tuesday when I last used it and I
> >>>> had no
> >>>>  >> obvious problems with it. Any ideas on this one????
> >>>>  >> 2nd question ----- Does anyone use the 7.5"x6" HoopTech window on
> >>>>  >> their
> >>>>  >> Amaya? I bought one at the ISS in Atlanta last week and would
> >>>> like to
> >>>> get
> >>>>  >> the hoop setup dimensions if anyone is willing to share.
> >>>>  >> Thanks!
> >>>>  >> Wendy
> >>>>  >> Itchin' To Stitch
> >>>>  >> MN
> >>>>  >>
> >>>>  >>
> >>>>  >>
> >>>>  >>
> >>>>  >
> >>>>  >
> >>>>  >
> >>>>
> >>>>
> >>>>
> >>>
> >>>  _________________________________________________________________
> >>>  Check out Election 2004 for up-to-date election news, plus voter
> >>> tools and
> >>>  more! http://special.msn.com/msn/election2004.armx
> >>>
> >>>
> > ----
> > John Yaglenski
> > President/Chief Executive Officer
> > Levelbest Communications
> >
> > i: http://www.levelbest.com
> > e: john@xxxxxxxxxxxxx
> >
> > active website design . web hosting . content driven websites
> >
>
>
>
>

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