[amayausers] Response to Jeff on HoopTech
- From: "Itchin To Stitch" <itchin@xxxxxxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Thu, 4 Nov 2004 17:01:47 -0600
Jeff,
Initially I wasn't offended by your response to my question on the HoopTech.
You've answered enough of my crazy questions about the Amaya and embroidery
in general which is always appreciated. I asked a question and you answered,
a little vehemently, but I can understand where you are coming from and it
spawned more questions for me, this time for HoopTech. What I don't
appreciate is the phrase " using this forum to slam Melco". My intent was
not to slam but to ask a legitimate question. Remember that alot of our
intent is lost or misconstrued in an e-mail message as you lose the personal
interaction of direct communication. So that said let's move on, I don't
want to beat a dead horse. If I get some kind of an answer from HoopTech
(and they did assure me it could be used on the Amaya) I will share it here.
I do however hope that Melco gets moving on a clamping system that's
compatible because my hands sure hurt sometimes!!!
Wendy
Itchin' To Stitch
----- Original Message -----
From: "Jeff Banks" <banksje@xxxxxxxxxxx>
To: <amayausers@xxxxxxxxxxxxx>
Sent: Thursday, November 04, 2004 10:50 AM
Subject: [amayausers] Re: HoopTech question 6.5x7 window
> Hi John,
>
> No, Melco has no plans I know of to develop a clamping system. Perhaps we
> should? Currently we are looking into the Hoop Tech system. We will make
the
> hoop definition for it, but what happens when a user selects the wrong
hoop
> by accident? Are we then liable for damage because we endorsed it and
> supplied you with the hoop specs for it? My own personal opinion, and not
> that of Melco, is that the current clamping system from Hoop Tech should
not
> be used on any machine in its current state. Melco machines are not the
only
> machines it can do damage to, and the Amaya is not the only Melco machine
it
> can do damage to. The height of this hoop exceeds the clearance on almost
> all commercial machines and it is very heavy. The weight alone makes it
> something that caution should be used when used on most machines.
>
> The mechanics and movements of hoops on machines are done by motors that
> have electronics to move them and stop them so that there is no give or
> movement that will cause registration problems when sewing. Unless the
> machine is designed around using clamping systems or hoops with weights of
> this type then damage to motors, mechanics that move the hoops, and
> electronics that drive the movements can also be damaged. There are many
> things to consider.
>
> Perhaps I got a little over zealous, but then again it seems to me Wendy
> was using this forum to slam Melco for something that is not in their
> control, or use it to put pressure on Melco for help to use something we
> have not tested nor have we supplied users instructions on its proper use.
> Don't get me wrong, sometimes we deserve to take some heat, but when we
> don't I also feel we have the right to say so.
>
> Jeff Banks
> Melco Embroidery Systems
>
>
> ----- Original Message -----
> From: "John Yaglenski" <john@xxxxxxxxxxxxx>
> To: <amayausers@xxxxxxxxxxxxx>
> Sent: Thursday, November 04, 2004 8:30 AM
> Subject: [amayausers] Re: HoopTech question 6.5x7 window
>
>
> > Another question.... Why doesn't melco offer a hoop like this. Are they
> > working on anything similar?
> >
> > Jeff, your questions and responses are all legitimate, but there
> > definately is a need for this type of product as wendy explained.
> >
> > I don't think its fair to hammer her like that.
> >
> >
> >
> > On Thu, 4 Nov 2004 10:08 am, Jeff Banks wrote:
> >> Wendy,
> >>
> >> Melco is currently working on the Hoop Definition for this hoop. When
> >> it is
> >> complete, and testing done to insure other factors may not cause damage
> >> as
> >> well, it will be released. To be honest with you, I feel there are
> >> issues
> >> that should be corrected and re-designed before use on ANY machine.
> >>
> >> Perhaps other questions to ask are, why did Hoop Tech not approach
> >> Melco
> >> BEFORE they released it and ask for the definition so they could supply
> >> it
> >> with the hoop when sold to a Melco customer? Why are they not
> >> responsible
> >> for damage to the machine because they are selling you a device that
> >> can
> >> cause damage if not used properly used, and not supplying you with the
> >> information to use it properly! Why did Hoop Tech NOT TEST it and
> >> perhaps
> >> include a warning about its use? Why does it become Melco's
> >> responsibility
> >> to protect you from 3 rd party attachments? Why is it Melco's
> >> responsibility
> >> to make their machine compatible to a 3rd party device in ANY way at
> >> all?
> >> Melco had no input to Hoop Tech on its compatibility, usability,
> >> cautions,
> >> design, etc. to make it usable on the Amaya machine. Melco was not
> >> asked if
> >> it would work properly without damage to the machine, nor if it would
> >> be an
> >> acceptable device. What about its weight and running at high speeds
> >> etc.?
> >> there are many factors involved. I feel it is very irresponsible for
> >> any
> >> company to release a device of this kind without these answers before
> >> hand.
> >>
> >> Jeff Banks
> >> Melco Embroidery Systems
> >>
> >>
> >>
> >> ----- Original Message -----
> >> From: "wl solomonson" <wlsolomonson@xxxxxxxxxxx>
> >> To: <amayausers@xxxxxxxxxxxxx>
> >> Sent: Thursday, November 04, 2004 7:14 AM
> >> Subject: [amayausers] Re: HoopTech question 6.5x7 window
> >>
> >>
> >>> Frank & Ed & any other Melco person out there,
> >>> Why doesn't Melco resolve the issue by endorsing HoopTech and
> >>> providing
> >>> the
> >>> hoop setup definitions like they do for Fast Frames? Seems to me this
> >>> would
> >>> prevent the needlecase problem as well as giving those of us in the
> >>> industry
> >>> an opportunity to use the HoopTech and prevent repetitive stress on
> >>> our
> >>> hands from hooping those "hard to hoop" items. Or is there another
> >>> reason
> >>> this in not done? I'm going to call and ask why, hopefully someone
can
> >>> give
> >>> me a logical answer.
> >>> Wendy
> >>> Itchin' To Stitch
> >>> MN
> >>>
> >>>> From: "frank davis" <fadavis@xxxxxxxxxxxx>
> >>>> Reply-To: amayausers@xxxxxxxxxxxxx
> >>>> To: <amayausers@xxxxxxxxxxxxx>
> >>>> Subject: [amayausers] Re: HoopTech question 6.5x7 window
> >>>> Date: Wed, 3 Nov 2004 21:47:30 -0500
> >>>>
> >>>> Wendy
> >>>> Melco strongly recommends against Hoop Tech. I was in Denver last
week
> >>>> and
> >>>> a machine came in that slammed the needle case with a Hoop Tech. The
> >>>> needle
> >>>> case had to be replaced. $2100 plus labor. Be careful using it.
> >>>>
> >>>> Frank
> >>>> Force Ten Embroidery
> >>>> Amaya Tech & owner
> >>>> ----- Original Message -----
> >>>> From: "Itchin To Stitch" <itchin@xxxxxxxxxxxxxxx>
> >>>> To: <amayausers@xxxxxxxxxxxxx>
> >>>> Sent: Wednesday, November 03, 2004 10:43 AM
> >>>> Subject: [amayausers] HoopTech question 6.5x7 window
> >>>>
> >>>>
> >>>> > Ed,
> >>>> > Thanks for the words of advice. I actually know another Amaya user
> >>>> that
> >>>> > had
> >>>> > the needle case "accident". Some how he was able to fix it
himself.
> >>>> > Because
> >>>> > of his words of warning I am extremely careful when I use the
> >>>> HoopTech
> >>>> on
> >>>> > my
> >>>> > machine thus my request for the offsets on the large window. I
don't
> >>>> want
> >>>> > to
> >>>> > make a mistake and calculate something that isn't right and oops,
> >>>> there
> >>>> > goes
> >>>> > the needlecase. The hoop setup directions in the Amaya user manual
> >>>> are
> >>>> too
> >>>> > vague for me and I guess if what you say is acurate no one at
Melco
> >>>> > will
> >>>> > be
> >>>> > willing to help me either. Unfortunately this happens an awful lot
> >>>> when
> >>>> > consumers make an expensive purchase, there is always a loophole
> >>>> so the
> >>>> > company doesn't have to stand behind a product. I guess this is
> >>>> where
> >>>> the
> >>>> > buyer beware warning comes in to play. No one responded to my
> >>>> request
> >>>> > for
> >>>> > the offsets so I'm stuck using a hoop for this job and that is
> >>>> another
> >>>> > issue
> >>>> > altogether!
> >>>> > Wendy
> >>>> > Itchin' To Stitch
> >>>> > MN
> >>>> >
> >>>> > ----- Original Message -----
> >>>> > From: "E. Orantes" <e3m@xxxxxxx>
> >>>> > To: <amayausers@xxxxxxxxxxxxx>
> >>>> > Sent: Wednesday, November 03, 2004 9:02 AM
> >>>> > Subject: [amayausers] Re: 2 questions
> >>>> >
> >>>> >
> >>>> >> Wendy,
> >>>> >> Although the HoopTech (yellow) hooping system is a wonderful
> >>>> tool, you
> >>>> > must
> >>>> >> be very aware of what you are about to embark upon. By no means
is
> >>>> this
> >>>> > to
> >>>> >> scare you into not using it but be very cautious when you do...
> >>>> >> First off, I have heard that this Hooptech system (and any
> >>>> knock-off's
> >>>> > like
> >>>> >> it) are not authorized Melco hoops and if any damage results to
> >>>> your
> >>>> >> Amaya
> >>>> >> because of it, you will instantly void your warranty. (Please
> >>>> verify
> >>>> for
> >>>> >> yourself with Melco as this is simply what I heard).
> >>>> >> Now, what damage am I speaking of???? If I remember correctly,
> >>>> that
> >>>> >> hooping system has a "Y" offset of -3 inches. What this means is
> >>>> that
> >>>> if
> >>>> >> you don't set up the hoops for this system correctly, or possibly
> >>>> forget
> >>>> > to
> >>>> >> tell your Amaya you are using a hoop with the correct settings,
> >>>> then
> >>>> what
> >>>> >> could possibly happen, and has happened to a few people I know,
is
> >>>> >> that
> >>>> > when
> >>>> >> you do something like "hoop center", the machine drives the hoop
to
> >>>> what
> >>>> > it
> >>>> >> knows to be the normal hoop center. But because of the large
> >>>> size of
> >>>> >> this
> >>>> >> hooping system and the fact that there is a negative "Y" offset,
> >>>> the
> >>>> hoop
> >>>> >> may in fact be driven forward into the back of your needle case
and
> >>>> push
> >>>> > it
> >>>> >> off of it's support rails. This is definitely not a good thing
and
> >>>> will
> >>>> >> require somewhere in the neighborhood of about $1000 or more out
of
> >>>> your
> >>>> >> pocket to have a technician fix. Sometimes the damage may be so
> >>>> much
> >>>> >> that
> >>>> >> an entire new needle case will be needed.
> >>>> >> The rule of thumb for this, and other hoops like them are to
never
> >>>> power
> >>>> >> your machine, up or down, with this device on your machine. You
> >>>> also
> >>>> >> must
> >>>> >> verify, and adjust if necessary, the height of the hoop so that
the
> >>>> hoops
> >>>> >> are not too high off the needle plate. Ultimately, with every
> >>>> hoop,
> >>>> the
> >>>> >> fabric is supposed to ride on the surface of the needle plate as
> >>>> you
> >>>> sew.
> >>>> >> Otherwise flagging will result. Since this device was created to
> >>>> fit
> >>>> >> just
> >>>> >> about all machines, you must take it upon yourself to make sure
> >>>> that
> >>>> >> it
> >>>> >> is
> >>>> >> set correctly to your machine.
> >>>> >> With that said, if you do everything you're supposed to and are a
> >>>> >> cautious
> >>>> >> individual, this is an incredible tool and allows you to
> >>>> embroider a
> >>>> >> great
> >>>> >> number of items you ordinarily wouldn't have been able to hoop
> >>>> before.
> >>>> I
> >>>> > am
> >>>> >> an advocate of the hooptech system, but I just hate to see
> >>>> accidents
> >>>> > happen.
> >>>> >> Best of luck to you.
> >>>> >> Ed Orantes
> >>>> >> Amaya Tech & Owner
> >>>> >> New Orleans, La.
> >>>> >> 504-258-6260
> >>>> >>
> >>>> >>
> >>>> >> -----Original Message-----
> >>>> >> From: amayausers-bounce@xxxxxxxxxxxxx
> >>>> >> [mailto:amayausers-bounce@xxxxxxxxxxxxx]On Behalf Of Itchin To
> >>>> Stitch
> >>>> >> Sent: Monday, October 25, 2004 9:17 PM
> >>>> >> To: Amaya User Group
> >>>> >> Subject: [amayausers] 2 questions
> >>>> >>
> >>>> >>
> >>>> >> Tonight when I turned on my machine and it moved to needle 9
> >>>> there was
> >>>> a
> >>>> >> loud snapping noise. When I moved the needle case back and forth
it
> >>>> made
> >>>> > the
> >>>> >> same noise as it went past needle #11. I couldn't see anything
> >>>> obvious
> >>>> > that
> >>>> >> was causing the noise so I turned the machine off and then
> >>>> powered it
> >>>> up
> >>>> >> again. Again the same snapping noise and then the noise
> >>>> disappeared.
> >>>> The
> >>>> >> machine was sewing fine last Tuesday when I last used it and I
> >>>> had no
> >>>> >> obvious problems with it. Any ideas on this one????
> >>>> >> 2nd question ----- Does anyone use the 7.5"x6" HoopTech window on
> >>>> >> their
> >>>> >> Amaya? I bought one at the ISS in Atlanta last week and would
> >>>> like to
> >>>> get
> >>>> >> the hoop setup dimensions if anyone is willing to share.
> >>>> >> Thanks!
> >>>> >> Wendy
> >>>> >> Itchin' To Stitch
> >>>> >> MN
> >>>> >>
> >>>> >>
> >>>> >>
> >>>> >>
> >>>> >
> >>>> >
> >>>> >
> >>>>
> >>>>
> >>>>
> >>>
> >>> _________________________________________________________________
> >>> Check out Election 2004 for up-to-date election news, plus voter
> >>> tools and
> >>> more! http://special.msn.com/msn/election2004.armx
> >>>
> >>>
> > ----
> > John Yaglenski
> > President/Chief Executive Officer
> > Levelbest Communications
> >
> > i: http://www.levelbest.com
> > e: john@xxxxxxxxxxxxx
> >
> > active website design . web hosting . content driven websites
> >
>
>
>
>
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