This message was posted by Image Embroidery on AmayaUsers.com. PLEASE DO NOT REPLY VIA EMAIL. Instead, respond to the thread on the WEBSITE by clicking here: http://www.amayausers.com/boards/ultimatebb.php?/topic/4/391.html#000010 That would be your take on it. I "personally" spoke to one of your employees that "guaranteed" me that the order WOULD be placed on Monday. It doesn't take a genius to figure out that making a customer happy should be your number one priority. I was not asking for anything extreme. I just wanted the extra shipping charges refunded. Not a big deal, but obviously your company did not agree. Posting here without signing your name is WRONG! LuAnn =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================