[amayausers] Re: AM I TICKED
- From: "Janel Harris" <janel@xxxxxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Wed, 11 Aug 2004 19:13:07 -0700
That individual probably just didn't know. If you don't think your
getting the information you need, call back and ask someone higher up.
Janel Harris
Dimensional Designs
http://www.dimdesigns.com
DesignShop Digitizer
Melco On-Site Trainer
-----Original Message-----
From: amayausers-bounce@xxxxxxxxxxxxx
[mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Colleen Arbuckle
Sent: Wednesday, August 11, 2004 7:04 PM
To: amayausers@xxxxxxxxxxxxx
Subject: [amayausers] Re: AM I TICKED
Janel:
That is all they needed to say but didn;t
Thanks
----- Original Message -----
From: "Janel Harris" <janel@xxxxxxxxxxxxxx>
To: <amayausers@xxxxxxxxxxxxx>
Sent: Wednesday, August 11, 2004 6:40 PM
Subject: [amayausers] Re: AM I TICKED
> Colleen and Russ,
>
> Software upgrades are not part of the warranty. They are automatically
> sent free of charge for one year. After that you have to purchase
them.
> OS and DesignShop upgrades can be ordered directly from Denver.
>
> Janel Harris
> Dimensional Designs
> http://www.dimdesigns.com
> DesignShop Digitizer
> Melco On-Site Trainer
>
>
> -----Original Message-----
> From: amayausers-bounce@xxxxxxxxxxxxx
> [mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Colleen Arbuckle
> Sent: Wednesday, August 11, 2004 3:27 PM
> To: amayausers@xxxxxxxxxxxxx
> Subject: [amayausers] AM I TICKED
>
> We just talked with Melco regarding a couple of issues.
> We wanted to initiate a serivce call and I won't go into that.
>
> When we inquired regarding the latest update on the Amaya OS software
> (we have 4.02)
> and lastest is 5.something and inquired why we have not received the
> updates,
> we discovered that it has to be initiated by YOUR TECH. YOUR TECH has
to
> place the order to get the software update.
> And it now costs you to get a tech. If we have to pay to get a tech
JUST
> to get the upgrade, that will really
> be too much.
>
> We thought the software upgrades would be shipped to owners
> automatically.
>
> We have not had much to say on the Amaya and Melco til now, but this
> takes the cake.
>
> OH WELL so much for MELCO. At least the end of our two year warrnaty
is
> approaching and we just won't worry
> about Melco after that.
>
> Colleen and Russ
> Russ's Rollin' Pro Shop
> A-Z Cad Services
> carbuckle@xxxxxxxxxxxx
>
>
>
>
>
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