[amayausers] Re: AM I TICKED
- From: "Janel Harris" <janel@xxxxxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Wed, 11 Aug 2004 18:40:36 -0700
Colleen and Russ,
Software upgrades are not part of the warranty. They are automatically
sent free of charge for one year. After that you have to purchase them.
OS and DesignShop upgrades can be ordered directly from Denver.
Janel Harris
Dimensional Designs
http://www.dimdesigns.com
DesignShop Digitizer
Melco On-Site Trainer
-----Original Message-----
From: amayausers-bounce@xxxxxxxxxxxxx
[mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Colleen Arbuckle
Sent: Wednesday, August 11, 2004 3:27 PM
To: amayausers@xxxxxxxxxxxxx
Subject: [amayausers] AM I TICKED
We just talked with Melco regarding a couple of issues.
We wanted to initiate a serivce call and I won't go into that.
When we inquired regarding the latest update on the Amaya OS software
(we have 4.02)
and lastest is 5.something and inquired why we have not received the
updates,
we discovered that it has to be initiated by YOUR TECH. YOUR TECH has to
place the order to get the software update.
And it now costs you to get a tech. If we have to pay to get a tech JUST
to get the upgrade, that will really
be too much.
We thought the software upgrades would be shipped to owners
automatically.
We have not had much to say on the Amaya and Melco til now, but this
takes the cake.
OH WELL so much for MELCO. At least the end of our two year warrnaty is
approaching and we just won't worry
about Melco after that.
Colleen and Russ
Russ's Rollin' Pro Shop
A-Z Cad Services
carbuckle@xxxxxxxxxxxx
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