[amayausers] Re: AM I TICKED
- From: "Linen Barn" <linen@xxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Thu, 12 Aug 2004 08:10:39 -0700
Does Melco have a tech in Seattle? Your tech may actually be coming from
someplace besides Seattle. My teck lives in Florence, OR and am pretty sure
he is one of the techs that covers part of WA, just not sure how far he goes
or where the next closest one is besides Rod in ID.
I guess I should share my experiences. I have owned 3 AMAYA's for over 2
years now. All of them are in the low 200's as far as production goes. In
the first year there were some serious software issues we had to deal with
and had a few minor problems with the machines. The last year they worked
out almost all of the problems. My downtime over the last 2 years does not
even come close to effecting how much production I have gotten out of the
machines. I also have 4 single head EMT's and 1 4 head EMT so fotunately
when I have a little down time it doesn't kill me. As far as a comparison
of production goes. There are times when my 3 AMAYA's will produce about 2
times as much work as my 4 head. I run most all my flat contract production
work on the AMAYA's with some of it falling over onto the 4 head. I use my
single heads for both hats and smaller jobs, names, etc.
I am asked over and over, "If you did it all over again would you buy
AMAYA?" and I have to say yes. I compare the good with the bad and figure
out how much money the AMAYA's are making in comparison and yes, I am very
happy with my machines.
As far is Melco's customer service goes, I have always been well taken care
of and find everyone at Melco to be friendly and very helpful whether it is
a small problem or a big one they have always been there to take care of me.
Guess I should get busy, it's too quiet in here this morning with nothing
running :)
Aaron Sargent
The Linen Barn
linen@xxxxxxxxxxx
Medford, Oregon
----- Original Message -----
From: "Sharon" <springer37@xxxxxxxxxxxx>
To: <amayausers@xxxxxxxxxxxxx>
Sent: Thursday, August 12, 2004 8:05 AM
Subject: [amayausers] Re: AM I TICKED
> Hi Larry, travel time is $30 an hour which covers vehicle expenses and
time.
> Hope that helps.
> Sharon
> Rod Springer
> Melco Trained Technician
> (We also do Design Shop Pro+ digitizing)
> Boise, ID
> (208) 938-3038
> springer37@xxxxxxxxxxxx
> ----- Original Message -----
> From: "Larry Hobbs" <larry@xxxxxxxxxxxxxxx>
> To: <amayausers@xxxxxxxxxxxxx>
> Sent: Thursday, August 12, 2004 8:43 AM
> Subject: [amayausers] Re: AM I TICKED
>
>
> > Janel- We're not against paying a fee, but $350??? We are located just
30
> > min east of Seattle. I could fly to Hawaii for that. How do they
figure
> > their zone charges?
> >
> > Greta and Larry
> > All Star Embroidery
> > hobbsgl@xxxxxxxxxxxx
> > Duvall, WA
> >
> > ----- Original Message -----
> > From: "Janel Harris" <janel@xxxxxxxxxxxxxx>
> > To: <amayausers@xxxxxxxxxxxxx>
> > Sent: Wednesday, August 11, 2004 7:04 PM
> > Subject: [amayausers] Re: AM I TICKED
> >
> >
> > > Greta and Larry,
> > >
> > > I believe the service agreement states that the customer is
responsible
> > > for paying the zone charge (a portion of travel) even if the service
> > > call is under warranty. If Melco has not been charging that fee on
> > > previous calls then I would say that was a nice perk. This sets a
> > > precedent but charging for it is part of the contract.
> > >
> > > Janel Harris
> > > Dimensional Designs
> > > http://www.dimdesigns.com
> > > DesignShop Digitizer
> > > Melco On-Site Trainer
> > >
> > >
> > > -----Original Message-----
> > > From: amayausers-bounce@xxxxxxxxxxxxx
> > > [mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Greta & Larry
> > > Sent: Wednesday, August 11, 2004 4:08 PM
> > > To: amayausers@xxxxxxxxxxxxx
> > > Subject: [amayausers] Re: AM I TICKED
> > >
> > > Content-Type: Text/Plain;
> > > charset="iso-8859-1"
> > > Content-Transfer-Encoding: quoted-printable
> > > Hi,=0D
> > > =0D
> > > I am in the same boat. Yesterday I called to request a service call
> > > becau=
> > > se
> > > I have three screws that have fallen out while a design is stitching.
> > > Not
> > > all at once, but over a few months. We tried over the phone to figure
> > > out
> > > where they came from but couldn't, so they said they will set up a
> > > servic=
> > > e
> > > call for us. Plus our number one needle will not stitch at all without
> > > thread breaks. I have done everything I can, replaced roller, needle,
> > > cleaned out system etc... still it won't work, plus when you want to
> > > trac=
> > > e a
> > > design, only on needle one, will the laser go on the outside of the
> > > hoop.
> > > All the other ones trace fine. We still have one month left or more
of
> > > o=
> > > ur
> > > service agreement of two years.=0D
> > > =0D
> > > Next day I get a call for them to come out and fix this problem. They
> > > wan=
> > > t
> > > $350.00 trip charge for someone to even step through our door, even
> > > thoug=
> > > h
> > > it is still under waranty. I am so upset with Melco and have told them
> > > pretty much how I feel over the phone, but trust me... they do not
care.
> > > =
> > > It
> > > was proven to me in the way this was all handled.=0D
> > > =0D
> > > We have had more than enough problems with our Amaya and they have
had
> > > t=
> > > o
> > > come and service it before, but didn't charge us then. I asked them
why
> > > a=
> > > nd
> > > they told me it was just a courtesy to me... even though it was a year
> > > in=
> > > to
> > > my owning the Amaya... hmmm sounds funny to me...=0D
> > > =0D
> > > We were going to get two more heads and now are looking into other
> > > option=
> > > s..
> > > We have only used the Amaya, but would love to know what might give
the
> > > same quality or even better when it comes to small lettering whitch we
> > > do=
> > > a
> > > lot of.=0D
> > > =0D
> > > Sorry about ranting on, but yesterday after talking to them, I was
ready
> > > =
> > > to
> > > throw my Amaya out the window. Not a lot of good that would have done
> > > ;o)=
> > > =0D
> > > =0D
> > > Greta and Larry=0D
> > > All Star Embroidery=0D
> > > hobbsgl@xxxxxxxxxxxx=0D
> > > Duvall, Washington=0D
> > > =0D
> > >
> > >
> > >
> > >
> >
> >
>
>
>
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