Hi Balal, Try going into View on the menu bar, arrow down to Current View, then uncheck Group messages by Conversation. That will stop OE grouping the messages in the thread together and your screenreader telling you that it has done so. Personally, I keep this turned on all the time as I get around 600 messages per day and, as you have found, you can delete an entire thread in one hit, which is one advantage of the group messages by conversation setting. Beware though, people will often start a new topic by replying to a message on a different topic and, although they will sometimes do the courtesy of changing the message subject line, OE looks at the buried information about the message that has been replied to and assumes that the new message is part of that thread, so unless you expand the collapsed messages and scan through them, you can miss something of interest. HTH & all the best, Barry G ----- Original Message ----- From: Balal Hussain To: access-uk@xxxxxxxxxxxxx Sent: Tuesday, February 10, 2009 9:05 AM Subject: [access-uk] outlook express problem Hello. when I go thru my outlook express mail, next to some messages, jaws keeps on saying collapsed and expanded. I don't know how to get rid of this, so much so, that when I pressed the delete key, it deleted all my emails. Thanks Balal Hussain Kind regards Balal Hussain __________ NOD32 3841 (20090210) Information __________ This message was checked by NOD32 antivirus system. http://www.eset.com