Sounds like you have the group by conversation option checked, which I find very useful, as it puts all the same subject lines together in your inbox, this makes it easier to read. The left arrow key collapses a thread, and the right arrow expands the thread, so to get rid of a group of messages with the same subject line that you are not interested in, make them collapsed, then hit delete, and they are gone - Andy ----- Original Message ----- From: Balal Hussain To: access-uk@xxxxxxxxxxxxx Sent: Tuesday, February 10, 2009 9:05 AM Subject: [access-uk] outlook express problem Hello. when I go thru my outlook express mail, next to some messages, jaws keeps on saying collapsed and expanded. I don't know how to get rid of this, so much so, that when I pressed the delete key, it deleted all my emails. Thanks Balal Hussain Kind regards Balal Hussain