Derek, "I have called the DRC help line. The suggested i email Lakeland again, but this time to just ask for their reasons not to offer Braille version of catalogue." Good idea. If you know their reasons it may make an agreeable solution more apparent. "Remember, just because a website is accessible to the majority, doesn't mean it's accessible to all!" If a web site isn't accessible to everybody with the necessary tools and skills, then it isn't accessible at all. The term accessible isn't disability specific. "You need to take into account everyone's abilities are nto same, everyone's knowledge of how to use a website not same, everyone's computer set up not same, and so on." These are important considerations, but they are nothing to do with accessibility and nothing to do with the disability legislation. A person's abilities and knowledge of using a computer can be improved through practice and experience, this is not something a service provider has a responsibility to ensure, any more than they have a responsibility to ensure that a person can read or write properly. Although people do use different computer setups, including many kinds of assistive technology, if the site has been designed to be fully accessible, the niceties of individual setups should make no difference at all. Of course, it's entirely another matter as to whether Lakeland's new web site will be fully accessible to everybody or not. *Smile. Keep talking to Lakeland though. If they've come this far then with the right approach there must be a good chance they'll be willing to go a little further. I'm sure you've already done this, but advising them where to go to get a Braille copy printed may be helpful, or perhaps pointing them at some of the transcription services. It might be worth asking for an electronic version of the print catalogue, or an offline copy of the web site. Although, if you were wanting a solution that was separate from the computer, this wouldn't be ideal. Tink. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Derek Hornby Sent: 17 August 2005 16:48 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: lakelands catalogue Hi Tink > Some points which might help you understand the law. For reference, >the relevant part of the DDA can be read here: >http://www.opsi.gov.uk/acts/acts1995/95050--c.htm#19 I have called the DRC help line. The suggested i email Lakeland again, but this time to just ask for their reasons not to offer Braille version of catalogue. The reaosns need to be more clear I was told. Remember, just because a website is accessible to the majority, doesn't mean it's accessible to all! You need to take into account everyone's abilities are nto same, everyone's knowledge of how to use a website not same, everyone's computer set up not same, and so on. Regards, Derek e-mail: derek.hornby_uk@xxxxxxxxxxxxxxx ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq