[access-uk] Re: Renewal of Nod 32 license

Where are you then?

Eleanor
  ----- Original Message -----
  From: Marie Baisez
  To: access-uk@xxxxxxxxxxxxx
  Sent: Thursday, September 03, 2009 4:27 PM
  Subject: [access-uk] Re: Renewal of Nod 32 license


  ah, one of those local rate number! not sure it will work from here but will 
try if in a tight spot. Thanks.
  Marie
    ----- Original Message -----
    From: George Bell
    To: access-uk@xxxxxxxxxxxxx
    Sent: Thursday, September 03, 2009 5:05 PM
    Subject: [access-uk] Re: Renewal of Nod 32 license


    At http://www.eset.co.uk/Support you will find their telephone number 
(copied below), plus a download option for ISL Lite.  The latter allows them to 
jump on to your system.



    Telephone Support

    Our Support lines are open 8:30-5:30 monday-friday on
    (+44) 0845 838 0832



    George.





    From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of 
Marie Baisez
    Sent: 03 September 2009 14:49
    To: access-uk@xxxxxxxxxxxxx
    Subject: [access-uk] Re: Renewal of Nod 32 license



    no, I haven't, Have you got it handy? Will put it in my reference folder if 
you have and hope I'll remember to look for it there if needed. Thanks in 
advance.

    Marie

      ----- Original Message -----

      From: George Bell

      To: access-uk@xxxxxxxxxxxxx

      Sent: Thursday, September 03, 2009 12:16 PM

      Subject: [access-uk] Re: Renewal of Nod 32 license



      Have you tried calling the U.K. office?



      George.



      From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf 
Of Marie Baisez
      Sent: 03 September 2009 11:13
      To: access-uk@xxxxxxxxxxxxx
      Subject: [access-uk] Renewal of Nod 32 license



      Hi folks,

      Getting into all sorts of trouble trying to do this...Every time I try, I 
am automatically directed to the French site, the system there doesn't 
recognize my user name and password. When I force the system to go to the 
international download site, the same thing happens. I chose to ignore the 
problem on the French site and bought a license, they give me a key but after 
entering this, I'm asked for my user name and password and it is not recognized 
again. Managed to get my money back. Phoned the states who say that because of 
my geographic location, they can't help me. Then they mail me saying I've 
recently renewed my license say that my user name and password has not changed 
and give them to me as reference. The user name is right but the password is 
different. I try it on the site and it is not recognized. They say they do not 
issue any international license anymore and do not accept international 
debit/credit card for security reason.

      The French say they can't renew my license because my previous wasn't one 
bought in France.

      I cleared all history in IE in case it might make a difference but to no 
avail.

      Any thoughts or comments on what I should do, most welcomed.

      Marie



      __________ Information from ESET NOD32 Antivirus, version of virus 
signature database 4390 (20090902) __________

      The message was checked by ESET NOD32 Antivirus.

      http://www.eset.com



    __________ Information from ESET NOD32 Antivirus, version of virus 
signature database 4392 (20090903) __________

    The message was checked by ESET NOD32 Antivirus.

    http://www.eset.com


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