[access-uk] Re: Renewal of Nod 32 license
- From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 3 Sep 2009 16:05:13 +0100
At http://www.eset.co.uk/Support you will find their telephone number
(copied below), plus a download option for ISL Lite. The latter
allows them to jump on to your system.
Telephone Support
Our Support lines are open 8:30-5:30 monday-friday on
(+44) 0845 838 0832
George.
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Marie Baisez
Sent: 03 September 2009 14:49
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Renewal of Nod 32 license
no, I haven't, Have you got it handy? Will put it in my reference
folder if you have and hope I'll remember to look for it there if
needed. Thanks in advance.
Marie
----- Original Message -----
From: George Bell <mailto:george@xxxxxxxxxxxxxxxxxxx>
To: access-uk@xxxxxxxxxxxxx
Sent: Thursday, September 03, 2009 12:16 PM
Subject: [access-uk] Re: Renewal of Nod 32 license
Have you tried calling the U.K. office?
George.
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx]
On Behalf Of Marie Baisez
Sent: 03 September 2009 11:13
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Renewal of Nod 32 license
Hi folks,
Getting into all sorts of trouble trying to do this...Every
time I try, I am automatically directed to the French site, the system
there doesn't recognize my user name and password. When I force the
system to go to the international download site, the same thing
happens. I chose to ignore the problem on the French site and bought a
license, they give me a key but after entering this, I'm asked for my
user name and password and it is not recognized again. Managed to get
my money back. Phoned the states who say that because of my geographic
location, they can't help me. Then they mail me saying I've recently
renewed my license say that my user name and password has not changed
and give them to me as reference. The user name is right but the
password is different. I try it on the site and it is not recognized.
They say they do not issue any international license anymore and do
not accept international debit/credit card for security reason.
The French say they can't renew my license because my previous
wasn't one bought in France.
I cleared all history in IE in case it might make a difference
but to no avail.
Any thoughts or comments on what I should do, most welcomed.
Marie
__________ Information from ESET NOD32 Antivirus, version of
virus signature database 4390 (20090902) __________
The message was checked by ESET NOD32 Antivirus.
http://www.eset.com
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