I think version 4 isgreat. It just gets on with the job. ----- Original Message ----- From: martin wilsher To: access-uk@xxxxxxxxxxxxx Sent: Thursday, September 03, 2009 3:04 PM Subject: [access-uk] Re: Renewal of Nod 32 license you can update to version four, but i'd uninstall three first, disconnect from the net, then uninstall, then restart, then install four, then connect to the net again. i have found going over the top of versions does not work very well imho. ------------------------------------------------------------------------------ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Marie Baisez Sent: 03 September 2009 14:40 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Renewal of Nod 32 license Now, why didn't I think of that! I had to register with a special security site, very choosey about the kind of password you can have before my debit/credit/international bank card was considered and after 3 attempts, my payment has been successful. When can I expect to see a change in my license terms? Will it appear on the about section of the prog as it did before the next time the definitions are updated? I still use version 3 because each time I tried to download version 4 the global site chucked me out. I know better now. Do I have to uninstall version 3 before updating to version 4? only, I'm a bit worried about being without virus protection for the time it takes. I know disconnecting from the internet is an option, but you get so many warnings nowadays when you do this that it makes navigating on the screen with the shark very tedious. Have any of you installed version 4 on top of version 3 without problems? Any comments welcomed. And,Martin, thanks a million, you've saved my sanity, I was tearing my hair out. Neither the Americans, or the French could tell me I'd bought my license in the UK. Mind you, it's all here in my reference folder but I was stupid enough not to look at it. Lesson learnt and,I hope, remembered for a long while. Cheers now, Marie ----- Original Message ----- From: martin wilsher To: access-uk@xxxxxxxxxxxxx Sent: Thursday, September 03, 2009 12:46 PM Subject: [access-uk] Re: Renewal of Nod 32 license go to http://www.eset.co.uk/ for the UK site. ---------------------------------------------------------------------------- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Marie Baisez Sent: 03 September 2009 11:13 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Renewal of Nod 32 license Hi folks, Getting into all sorts of trouble trying to do this...Every time I try, I am automatically directed to the French site, the system there doesn't recognize my user name and password. When I force the system to go to the international download site, the same thing happens. I chose to ignore the problem on the French site and bought a license, they give me a key but after entering this, I'm asked for my user name and password and it is not recognized again. Managed to get my money back. Phoned the states who say that because of my geographic location, they can't help me. Then they mail me saying I've recently renewed my license say that my user name and password has not changed and give them to me as reference. The user name is right but the password is different. I try it on the site and it is not recognized. They say they do not issue any international license anymore and do not accept international debit/credit card for security reason. The French say they can't renew my license because my previous wasn't one bought in France. I cleared all history in IE in case it might make a difference but to no avail. Any thoughts or comments on what I should do, most welcomed. Marie __________ Information from ESET Smart Security, version of virus signature database 4390 (20090902) __________ The message was checked by ESET Smart Security. http://www.eset.com __________ Information from ESET Smart Security, version of virus signature database 4390 (20090902) __________ The message was checked by ESET Smart Security. http://www.eset.com __________ Information from ESET NOD32 Antivirus, version of virus signature database 4390 (20090902) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __________ Information from ESET Smart Security, version of virus signature database 4391 (20090903) __________ The message was checked by ESET Smart Security. http://www.eset.com __________ Information from ESET NOD32 Antivirus, version of virus signature database 4392 (20090903) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __________ Information from ESET NOD32 Antivirus, version of virus signature database 4392 (20090903) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com