no, I haven't, Have you got it handy? Will put it in my reference folder if you have and hope I'll remember to look for it there if needed. Thanks in advance. Marie ----- Original Message ----- From: George Bell To: access-uk@xxxxxxxxxxxxx Sent: Thursday, September 03, 2009 12:16 PM Subject: [access-uk] Re: Renewal of Nod 32 license Have you tried calling the U.K. office? George. From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Marie Baisez Sent: 03 September 2009 11:13 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Renewal of Nod 32 license Hi folks, Getting into all sorts of trouble trying to do this...Every time I try, I am automatically directed to the French site, the system there doesn't recognize my user name and password. When I force the system to go to the international download site, the same thing happens. I chose to ignore the problem on the French site and bought a license, they give me a key but after entering this, I'm asked for my user name and password and it is not recognized again. Managed to get my money back. Phoned the states who say that because of my geographic location, they can't help me. Then they mail me saying I've recently renewed my license say that my user name and password has not changed and give them to me as reference. The user name is right but the password is different. I try it on the site and it is not recognized. They say they do not issue any international license anymore and do not accept international debit/credit card for security reason. The French say they can't renew my license because my previous wasn't one bought in France. I cleared all history in IE in case it might make a difference but to no avail. Any thoughts or comments on what I should do, most welcomed. Marie __________ Information from ESET NOD32 Antivirus, version of virus signature database 4390 (20090902) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com