Everyone on this group has been so helpful...but I'm no nearer, I wasn't questioning the company but "Guide email" as my friend was told "Guide mail has gone bust" so she was a little worried about her guide guarantee and free 3 year downloads. She thinks guide is the company but I thought that Guide is the product and Software Express the company? O What a mess she's in and No email/internet at all! A very concerned and sympathetic Christine W. ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq