Good afternoon ! I am a technical support advisor from the company 'Software Express'. I would just like to add that the company is still trading strong and has certainly not gone out of business. The difficulties seem to of arose because of this 'guidemail'. Unfortunately this has nothing to do with ourselves and has been set up by a totally independant company. I can however create a new email account for your friend so that there will be no more need for 'Guidemail' and I can certainly bring her software up to date. If you have any queries at all please don't hesitate to email me direct or contact myself or a colleague of mine on 0845 225 5005. Best wishes Phil. ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq