[access-uk] Re: No one else with this problem?

This thread ends here on the list.

Christine, I understand why you're upset and would have replyed on the list myself, but this has to stop on here.

I hope you're friend gets this sorted out. I'm sure to some degree we can all identify how liberating technology today is to us, and I know myself how I get cold turkey and feel a bit lost if my computer or service haults. And I'm probably alot more techy than you're mate. It's frustrating when you get passed from piller to post on support lines.

Hopefully this guy can help you out in email and phone.

Let us know if it gets sorted.

Dj Paddy
Moderator
Ôà
----- Original Message ----- From: "Christine Weetman" <goatmum@xxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, May 26, 2007 11:34 PM
Subject: [access-uk] Re: No one else with this problem?


Hello, Yes, your the gentleman Karen in Wigan has been dealing with for the last few weeks without much success, this was the phone number she has been
calling, Pleading for help!  Her lifeline to communication (the internet)
has been axed and all your office says is:
"I'll call you back later"
"He's not available at the moment"
"We're doing our best to sort things"
"Don't worry I'll get him to call you"
etc. etc.

This is Rediculous...and now to shut Me up, your giving me the same 0845
phone number...I'm Not the Only person who pays a "One Off" payment for my
telephone so I don't pay any call charges, yet You are another company who
Makes your customers "Pay" for their calls...This is just Not on.  I want
this resolved for my friend Karen, I'll email you her phone number if you
can't be bothered to find it, but I Won't Ring your costly "Local rate"
number because no-one should Have to.

I'm disgusted that your denying access to the internet for my friend and
treating her in this way.  I'm the group owner of a DeafBlindFriends group
Karen is missing, so I feel this is an Access issue Hence the Only reason I
brought it to the group.

Regards, Christine W. in Fleetwood.
----- Original Message -----
From: "Phil" <phil@xxxxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, May 25, 2007 3:15 PM
Subject: [access-uk] Re: No one else with this problem?


Good afternoon !

I am a technical support advisor from the company 'Software Express'. I
would just like to add that the company is still trading strong and has
certainly not gone out of business. The difficulties seem to of arose
because of this 'guidemail'. Unfortunately this has nothing to do with
ourselves and has been set up by a totally independant company. I can
however create a new email account for your friend so that there will be
no more need for 'Guidemail' and I can certainly bring her software up
to date. If you have any queries at all please don't hesitate to email
me direct or contact myself or a colleague of mine on 0845 225 5005.

Best wishes Phil.


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