Hi Saqib. If you launch the machine in safe mode, you'll need sighted help, but you must check for disk problems using the check disk function under the properties of your C-drive. If you've used Samsung Recovery Solution to create an additional partition, there will also be a D drive you must check. It is possible that during the fall to the floor, the delicate mechanism of the hard drive was damaged possibly scratching one of the disk platters, corrupting files and maybe even making part of the drive unusable. If you do discover errors on the drive, its time to contact Samsung who will be able to advise you of options for having the machine repaired. All the best, Ibrahim. ----- Original Message ----- From: Saqib To: access-uk@xxxxxxxxxxxxx Sent: Friday, June 19, 2009 11:13 AM Subject: [access-uk] NC10 Hi all. My NC10 netbook is playing up for some reason. Every time I try to boot it up it brings up an list of options. They are options relating to safe mode or starting Windows as normal. When I select any of these options the process just goes around in a loop and the netbook just reboots and I get the same screen with those options. I selected start windows as normal and when the XP logo appears on the screen the machine will then reboot its self. The machine did take a fall yesterday as it fell off my sofa arm and this problem accured. I went to shut it down and got up and nearly tripped over the wire and the netbook flew off the arm of the sofa.