Hi Here is the information from the Lloyds Webb site. What is the new security procedure? When you set up a new recipient, credit card payment or standing order, we may call you to make sure the instruction is genuinely coming from you. All you'll need is a telephone near you. You'll be able to choose which number we call you on, provided it's a number we already hold for you. You'll receive an automated call asking you to confirm details about your transaction and then to enter a four digit number that will appear on your computer screen into your telephone keypad. The whole process will take less than a minute and you can see it on our demo <http://www.lloydstsb.com/ib_demo/flash/index.html?WT.svl=ibcdemo2&ibdm=14> . Please make sure your contact details are up-to-date: log on to Internet Banking, then select Personal Details from the left-hand menu. Debbie you can contact me on: email: wadham.house@xxxxxxxxxxxxxxxx skype debs1965 msn: wadham.house@xxxxxxxxxxxxxxxx aim screen name wadham house Vonage phone No: 01392 346351 Mobile: 07930 332608 __________ Information from ESET NOD32 Antivirus, version of virus signature database 4161 (20090617) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com