It's very simple. There is a link on your accounts page to update the phone numbers on your account. It lets you input home, work and mobile numbers, then should it need to validate who you are, it asks you to choose one of your numbers and then rings you whilst displaying a number on screen. You then input that number on your telephone keypad when it asks you to.
Peter -------------------------------------------------- From: "Alexander Shannon" <alexander.shannon@xxxxxxxxxxxxxx> Sent: Wednesday, June 17, 2009 3:38 PM To: <access-uk@xxxxxxxxxxxxx> Subject: [access-uk] Re: Lloyds TSB new security system
Hi Peter, I am also a Lloyds customer who has used both telephone and internet banking, and having read both Kulvinder's post and your reply to him I wish to make a few points. Firstly regarding the testing, you only referred to having tested with Jaws, for the benefit of those with other access technology solutions , do you know if the tests were done by users of other screen Access technology such as HAL, Supernova, NVDA and System Access? Secondly, do you know where I can find information on the roll out of the system you are referring to, as I have had to set up and modify online payments from my Lloyds account in the last six months and although I remember needing to set up some kind of private security number, which I had to make up myself, I don't remember the process as being quite as difficult as the process described by people in this thread, so has yet another process been introduced for Online customers recently? Alexander Shannon ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
