[access-uk] Re: Lloyds TSB new security system

It's very simple. There is a link on your accounts page to update the phone numbers on your account. It lets you input home, work and mobile numbers, then should it need to validate who you are, it asks you to choose one of your numbers and then rings you whilst displaying a number on screen. You then input that number on your telephone keypad when it asks you to.


Peter

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From: "Alexander Shannon" <alexander.shannon@xxxxxxxxxxxxxx>
Sent: Wednesday, June 17, 2009 3:38 PM
To: <access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Lloyds TSB new security system

Hi Peter,

I am also a Lloyds customer who has used both telephone and
internet banking, and having read both Kulvinder's post and
your reply to him I wish to make a few points.

Firstly regarding the testing, you only referred to having
tested with Jaws, for the benefit of those with other access
technology solutions , do you know if the tests were done by
users of other screen Access technology such as HAL,
Supernova, NVDA and System Access?

Secondly, do you know where I can find information on the
roll out of the system you are referring to, as I have had
to set up and modify online payments from my Lloyds account
in the last six months and although I remember needing to
set up some kind of private security number, which I had to
make up myself, I don't remember the process as being quite
as difficult as the process described by people in this
thread, so has yet another process been introduced for
Online customers recently?



Alexander Shannon


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