[access-uk] Re: Lloyds TSB new security system

Sorry, joining this thread late.  What does the bank suggest is the way that
screenreader users are supposed to deal with the new system?
 

Richard Godfrey-McKay

 

Tel: (01738) 445 880

 

Mobile: 07791-452593

 

  _____  

From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Debbie Palmer
Sent: 17 June 2009 19:47
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Lloyds TSB new security system


Hi 
the image is real test but there are circles that move around the number as
if to highlight it.  The number is very large and  only appears after you
have received the phone call
 
Debbie
 
 

you can contact me on: 
email:  wadham.house@xxxxxxxxxxxxxxxx 
skype debs1965 
msn:  wadham.house@xxxxxxxxxxxxxxxx 
aim screen name  wadham house 
Vonage phone No:  01392 346351 
Mobile:  07930 332608 

 

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From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Iain Lackie
Sent: 17 June 2009 15:44
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Lloyds TSB new security system


This is the real question before we all start panicking. Is the number on
the screen an image or real text?
 
Iain

----- Original Message ----- 
From: Peter  <mailto:peterholdstock@xxxxxxx> Holdstock 
To: access-uk@xxxxxxxxxxxxx 
Sent: Wednesday, June 17, 2009 3:16 PM
Subject: [access-uk] Re: Lloyds TSB new security system

 
Why is it a pain. I did a lot of testing with the Halifax team in Halifax
itself prior to becoming Lloyds and the system works very well. The only
time you'll really get called would be if you forget your username and
password, at which point the system will call you on which ever phone number
you choose, then just enter the digits on the screen. It is all JAWS
friendly. I've never been asked phoned in any other situation such as
setting up a payment.
 
Peter

From: Kulvinder <mailto:kbhogal1@xxxxxxxxxxxxxx>  
Sent: Wednesday, June 17, 2009 1:36 PM
To: access-uk@xxxxxxxxxxxxx 
Subject: [access-uk] Re: Lloyds TSB new security system

Oh right, as I say, a pain in the neck, <grimace>
Kulvinder Singh Bhogal
Skypename: bobba2006
Windows messenger: Kulvinder@xxxxxxxx
Mobile: 07792888797

----- Original Message ----- 
From: Debbie Palmer <mailto:wadham.house@xxxxxxxxxxxxxxxx>  
To: access-uk@xxxxxxxxxxxxx 
Sent: Wednesday, June 17, 2009 11:13 AM
Subject: [access-uk] Lloyds TSB new security system


Hi 

Here is the information from the Lloyds Webb site. 

What is the new security procedure?
When you set up a new recipient, credit card payment or standing order, we
may call you to make sure the instruction is genuinely coming from you. All
you'll need is a telephone near you. You'll be able to choose which number
we call you on, provided it's a number we already hold for you. You'll
receive an automated call asking you to confirm details about your
transaction and then to enter a four digit number that will appear on your
computer screen into your telephone keypad. The whole process will take less
than a minute and you can see it on our
<http://www.lloydstsb.com/ib_demo/flash/index.html?WT.svl=ibcdemo2&ibdm=14>
demo.
Please make sure your contact details are up-to-date: log on to Internet
Banking, then select Personal Details from the left-hand menu.

Debbie 



you can contact me on: 
email:  wadham.house@xxxxxxxxxxxxxxxx 
skype debs1965 
msn:  wadham.house@xxxxxxxxxxxxxxxx 
aim screen name  wadham house 
Vonage phone No:  01392 346351 
Mobile:  07930 332608 



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