[wehco] Re: Modem CM Files
- From: Allan Phillips <aphillips@xxxxxxxxx>
- To: wehco@xxxxxxxxxxxxx
- Date: Wed, 14 May 2003 11:12:45 -0500
I will get started on it.
At 11:03 AM 05/14/2003 -0500, you wrote:
>That's exactly how we discovered it. Then we started looking for it on
>random accounts. That's when we found out that a lot of our Lite customers
>were getting "standard" package speeds for $29.95, what a deal! Don talked
>to Bob about this yesterday. I think we should start documenting the
>accounts that we find having this problem so we can approach Josh with it
>during next week's conf. call.
>
>At 10:58 AM 5/14/03 -0500, you wrote:
> >Yes, it has been happening a lot in Pine Bluff as well. I first got wind
> >of it when a couple of customers said that they were paying for a higher
> >speed but all their speed tests came up lower than 200. Most were in the
> >100's.
> >
> >At 10:49 AM 05/14/2003 -0500, you wrote:
> >
> > >Is anyone else having a significant problem with modem CM files changing
> > >randomly and altering the customers level of service? For example: Lite
> > >customers getting bumped up to 512/256 and enhanced dropping down to
> > >512/256. This will not be reflected in the cablelynx admin pages and full
> > >profile. To be sure, look at the modem status in "StormWatch".
> > >
> > >We have found that this has be going on for a while (in Tahlequah) and
> also
> > >is more prevalent that we first expected. Let us know if you are seeing
> > >the same problem.
> > >
> > >Thanks,
> > >Mike
> > >
> > >The WEHCO List
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> >
> >ALLAN PHILLIPS
> >PLANT MANAGER
> >Pine Bluff Cable TV
> >715 S. Poplar Street
> >Pine Bluff, Ar. 71601
> >aphillips@xxxxxxxxx
> >Phone: 1-870-536-0350
> >Fax: 1-870-536-0351
> >
> >
> >
> >The WEHCO List
> >To unsubscribe:
> >wehco-request@xxxxxxxxxxxxx
> >Place: unsubscribe
> >in the Subject Field
>
>
>The WEHCO List
>To unsubscribe:
>wehco-request@xxxxxxxxxxxxx
>Place: unsubscribe
>in the Subject Field
ALLAN PHILLIPS
PLANT MANAGER
Pine Bluff Cable TV
715 S. Poplar Street
Pine Bluff, Ar. 71601
aphillips@xxxxxxxxx
Phone: 1-870-536-0350
Fax: 1-870-536-0351
The WEHCO List
To unsubscribe:
wehco-request@xxxxxxxxxxxxx
Place: unsubscribe
in the Subject Field
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